2 min read
Providing customers with an omni-channel experience is important for optimising the customer interactions and increasing the accuracy and depth of customer insights. Furthermore, an omni-channel strategy will allow for a complete view of customer...
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Smoke Customer Intelligence: 27 September 2022
Smoke Customer Intelligence is proud to announce that we have achieved a B-BBEE (Broad-Based Black Economic Empowerment) Level 1 status. This...
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Smoke Customer Intelligence: 15 September 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, has received ISO 27001 certification. The certification validates Smoke CI’s...
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Andrew Cook: 15 September 2022
Employee retention is a critical concern for executives as it directly impacts organizational stability, productivity, and overall success. In the...
3 min read
Smoke Customer Intelligence: 30 August 2022
In today’s highly competitive market, companies cannot afford not to have an informed Customer Experience (CX) strategy backed by a strong Voice of...
2 min read
Andrew Cook: 25 August 2022
In any organization, recognizing and appreciating the contributions of all employees is crucial for maintaining a positive and inclusive work...
2 min read
Sarah Lubbe: 28 July 2022
Committed employees are an invaluable asset to any organization. Their unwavering dedication, passion, and drive have a direct impact on the quality...
2 min read
Employee burnout has emerged as a pressing concern in today's fast-paced and demanding work environment. As executives and management, it is crucial...
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Sarah Lubbe: 14 July 2022
As managers and team leaders, it is essential to create an environment where employees find their jobs interesting and exciting. When employees are...
2 min read
Andrew Cook: 30 June 2022
In today's rapidly evolving business landscape, effective leadership goes beyond technical expertise and traditional management skills. Emotional...
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Having a positive attitude at work not only enhances your own well-being but also contributes to a harmonious and productive workplace. By adopting...
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Smoke Customer Intelligence: 13 June 2022
For any organisation, the contact centre is often the single biggest customer touchpoint. Being the voice of an organisation means that the contact...
1 min read
Andrew Cook: 12 May 2022
Managers play a critical role in shaping the culture and direction of their teams. As a manager, it is essential to demonstrate your alignment with...
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Smoke Customer Intelligence: 04 May 2022
A long time ago in a galaxy far, far away… a space opera about humans, aliens, and droids engaged in an interplanetary war captivated, and continues...
3 min read
As a team leader or manager, one of your primary responsibilities is to ensure that your colleagues and staff members not only understand the...
2 min read
You walk into your workplace every day, fueled by a sense of purpose and passion for the company's values and vision. You believe in what the...
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Sarah Lubbe: 22 December 2021
Customer experience has become far more than a buzzword – it is a proven competitive advantage when looking to attract and retain customers for the...
6 min read
Sarah Lubbe: 21 December 2021
It’s hardly a surprise that organisations across industries are prioritising Customer Experience (CX) as key to their strategies in the coming years....
2 min read
Smoke Customer Intelligence: 15 December 2021
Traditional Customer Experience (CX) practices have been radically disrupted over the past two years. More customers have shifted away from...
2 min read
Sarah Lubbe: 10 December 2021
2021 has been another year full of strangeness, loss, and a new way of working, living, and interacting with others. As a new COVID-19 variant rears...
