--- title: Housing & Resident Experience Solutions | Smoke CI description: Real-time resident experience feedback for housing providers, at every stage of the tenancy. Smoke CI turns interactions into loyalty-building action. image: https://www.smokeci.com/hubfs/CX%20in%20Automotive.png --- [Skip to the main content.](https://www.smokeci.com/housingexperience#main-content) [![Smoke CI logo Dark](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Dark.svg "Smoke CI logo Dark")](https://www.smokeci.com) [![Smoke CI logo-Dark-02](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Dark-02.svg "Smoke CI logo-Dark-02")](https://www.smokeci.com) - [Our Solutions ](https://www.smokeci.com/housingexperience#) - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys) - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys) - [ Customer Experience ](https://www.smokeci.com/customer-experience) - [ Smart Touch ](https://www.smokeci.com/smart-touch) - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services) - [ Voice of the Employee ](https://www.smokeci.com/voe-programme) - [Solution By Industry ](https://www.smokeci.com/housingexperience#) - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience) - [ Banking ](https://www.smokeci.com/banking-customer-experience) - [ Healthcare ](https://www.smokeci.com/healthcare) - [ Insurance ](https://www.smokeci.com/insurance) - [ Realty and Housing ](https://www.smokeci.com/housingexperience) - [ Retail ](https://www.smokeci.com/retail-customer-experience) - [Resources ](https://www.smokeci.com/housingexperience#) - [ Articles ](https://www.smokeci.com/content) - [ Downloads ](https://content.smokeci.com/downloads) - [ FAQs ](https://www.smokeci.com/faq) - [About Us ](https://www.smokeci.com/housingexperience#) - [ About Smoke CI ](https://www.smokeci.com/about-us/) - [ Careers ](https://www.smokeci.com/careers) - [ Trust Centre ](https://www.smokeci.com/trust-center) - [ Contact us ](https://www.smokeci.com/contact) Search Toggle Menu Search Toggle Menu - [Our Solutions ](https://www.smokeci.com/housingexperience#) - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys) - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys) - [ Customer Experience ](https://www.smokeci.com/customer-experience) - [ Smart Touch ](https://www.smokeci.com/smart-touch) - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services) - [ Voice of the Employee ](https://www.smokeci.com/voe-programme) - [Solution By Industry ](https://www.smokeci.com/housingexperience#) - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience) - [ Banking ](https://www.smokeci.com/banking-customer-experience) - [ Healthcare ](https://www.smokeci.com/healthcare) - [ Insurance ](https://www.smokeci.com/insurance) - [ Realty and Housing ](https://www.smokeci.com/housingexperience) - [ Retail ](https://www.smokeci.com/retail-customer-experience) - [Resources ](https://www.smokeci.com/housingexperience#) - [ Articles ](https://www.smokeci.com/content) - [ Downloads ](https://content.smokeci.com/downloads) - [ FAQs ](https://www.smokeci.com/faq) - [About Us ](https://www.smokeci.com/housingexperience#) - [ About Smoke CI ](https://www.smokeci.com/about-us/) - [ Careers ](https://www.smokeci.com/careers) - [ Trust Centre ](https://www.smokeci.com/trust-center) - [ Contact us ](https://www.smokeci.com/contact) [Facebook ](https://www.smokeci.com/housingexperience#0) [Instagram ](https://www.smokeci.com/housingexperience#0) [Linkedin ](https://www.smokeci.com/housingexperience#0) [X ](https://www.smokeci.com/housingexperience#0) [YouTube ](https://www.smokeci.com/housingexperience#0) [Medium ](https://www.smokeci.com/housingexperience#0) # Housing Experience, # Your Way    Your experience command center, designed for housing associations and property managers who want to hear more, see more, and do more with every resident interaction. [ Let's Chat ](https://www.smokeci.com/contact) ![boxes for moving house-1](https://www.smokeci.com/hs-fs/hubfs/AI-Generated%20Media/Images/boxes%20for%20moving%20house-1.jpeg?width=1024&height=1024&name=boxes%20for%20moving%20house-1.jpeg "boxes for moving house-1") #### Why Experience Matters in Housing Managing a property is about more than just occupancy. It’s about the people living there and how they feel about every step of their journey. From lease signing to service calls and move-outs, Smoke CI turns everyday interactions into valuable insight. Understand what’s working, fix what’s not, and build communities residents love to call home.    Smart. Scalable. No Extra Complexity - Scalable and simple to roll out across locations - Designed for property and housing teams, not tech specialists - Built to improve feedback across move-in, maintenance, contact center, and renewal moments [ Read more about our Housing solution ](https://www.smokeci.com/hubfs/SmokeCI%20Residential%20Industry.pdf) ##### Choose your solution. Your solution, your way. Choose what fits, use one module or the whole suite.  ![Feedback](https://www.smokeci.com/hubfs/2023%20Smoke%20CI%20Website%20Assets/Icons/feedback.svg) ##### Move-In ##### Feedback Capture first impressions from new residents via SMS or digital surveys. ![Support](https://www.smokeci.com/hs-fs/hubfs/2023%20Smoke%20CI%20Website%20Assets/Icons/support.png?width=75&height=75&name=support.png) ##### Maintenance & Repairs  Collect real-time feedback post-service to assess contractor performance. ![User](https://www.smokeci.com/hubfs/2023%20Smoke%20CI%20Website%20Assets/Icons/user%20(1).svg) ##### Lease Renewal Experience Measure satisfaction during the renewal window to reduce churn. ![Home](https://www.smokeci.com/hs-fs/hubfs/2023%20Smoke%20CI%20Website%20Assets/Icons/home.png?width=75&height=75&name=home.png) ##### **Community Pulse Surveys** Ongoing check-ins to gauge resident sentiment and flag issues early.   ![Customer support](https://www.smokeci.com/hubfs/2023%20Smoke%20CI%20Website%20Assets/Icons/customer-support.svg) ##### Contact Centre Feedback Voice or SMS surveys post-interaction to improve issue resolution and agent performance. ![Widget](https://www.smokeci.com/hubfs/2023%20Smoke%20CI%20Website%20Assets/Icons/widget.svg) ##### Outbound ##### Nudges Send reminders or alerts for unpaid bills, maintenance, or important events. ![real-time](https://www.smokeci.com/hs-fs/hubfs/2023%20Smoke%20CI%20Website%20Assets/Icons/Realtime.png?width=75&height=75&name=Realtime.png) ##### **Online Review Integration** Centralise public reviews for full visibility into brand sentiment. ![Check Mark](https://www.smokeci.com/hubfs/2023%20Smoke%20CI%20Website%20Assets/Icons/tick.svg) ##### **Lived Experience Audits** Equip building managers with mobile-ready audit tools to assess onsite service quality.   ### Experience Insights for a Leading House Association.   **Transforming feedback into loyalty with clear, human insight.** A national housing brand needed to understand how tenants felt, from move-in to maintenance, without burdening frontline teams.   **What Smoke CI did:** - Deployed digital surveys post move-in and maintenance - Triggered feedback based on contact center tickets - Delivered alerts for service recovery - Used dashboards to track performance by site and region  **The result:** A complete view of resident experience across all properties, on one easy-to-use platform. ![house keys in a hand-Jun-26-2025-10-58-56-3061-AM](https://www.smokeci.com/hs-fs/hubfs/AI-Generated%20Media/Images/house%20keys%20in%20a%20hand-Jun-26-2025-10-58-56-3061-AM.jpeg?width=768&height=1344&name=house%20keys%20in%20a%20hand-Jun-26-2025-10-58-56-3061-AM.jpeg "house keys in a hand-Jun-26-2025-10-58-56-3061-AM") Our Solutions Our Solutions - [Contact Centre Feedback](https://www.smokeci.com/contact-centre-feedback) - [Customer Experience](https://www.smokeci.com/customer-experience) - [Smart Touch](https://www.smokeci.com/smart-touch) - [Reporting and Analytics Services](https://content.smokeci.com/advanced-insight-and-reporting-services) - [Voice of the Employee](https://www.smokeci.com/voe-programme) Industry Solutions Industry Solutions - [Automotive](https://www.smokeci.com/automotivecx) - [Financial Services](https://www.smokeci.com/financial-services-cx) - [Healthcare](https://www.smokeci.com/healthcare-industry) - [Realty and Housing](https://www.smokeci.com/housingresidential) About Smoke CI About Smoke CI - [Articles](https://www.smokeci.com/content) - [Resources](https://content.smokeci.com/downloads) - [About Us](https://www.smokeci.com/about-us/) - [Careers](https://content.smokeci.com/careers) - [Vacancies](https://www.smokeci.com/vacancies) - [Trust Centre](https://www.smokeci.com/trust-center) Contact Us Contact Us [![Smoke CI Logo White](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Light.svg) ](https://www.smokeci.com) - [Terms of Use](https://www.smokeci.com/legal-notices/website-disclaimer-and-terms-of-use) - [Privacy Policy](https://www.smokeci.com/legal-notices/privacy-policy) © 2026 Smoke CI [Facebook ](https://www.facebook.com/smokecis/)[X ](https://twitter.com/smokecis?lang=en)[Linkedin ](https://za.linkedin.com/company/smoke-customer-intelligence)[YouTube ](https://www.youtube.com/c/Smokeccs) Return to top