Our business is built by great people, like you.

 

As a Smoke CI employee, you will be part of a company whose mission is clear, to enable organisations and people all over the world to reach greater heights.

Are you ready to join the CX revolution?

Available Positions

Accountant

As an Accountant at Smoke Customer Intelligence, you will play a key role in maintaining accurate financial records and ensuring the integrity of all accounting functions. Reporting to the Chief Financial Officer, you’ll be responsible for processing and maintaining financial transactions, preparing reconciliations, and managing both accounts payable and receivable.

This role requires a strong understanding of IFRS principles, keen attention to detail, and the ability to operate effectively across multiple entities and currencies.

You’ll also assist with compliance, governance, and audit preparation while contributing to a collaborative and fast-paced finance team.

Background and Experience

  • Minimum 3 years experience in a similar accounting or bookkeeping role.

  • Demonstrated knowledge of accounting and bookkeeping practices, including accounts payable, accounts receivable, bank reconciliations, and journal entries.

  • Strong analytical and decision-making skills, with a focus on execution and accuracy.

  • Proven ability to manage competing priorities and work independently with minimal supervision.

  • High proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and PowerPoint.

  • Experience with Xero accounting software is advantageous.

  • Familiarity with IFRS, tax, and compliance requirements, and the ability to stay updated with relevant legislation.

  • Excellent written and verbal communication skills, with the ability to build strong relationships across teams and with external partners.


Degree Required

  • Accounting Diploma or equivalent qualification (required).

  • A Bachelor’s degree in Accounting or Finance will be considered advantageous.



Read detailed Job spec HERE

Apply Now

 

Application Support Agent

The Client Application Support Agent is responsible for providing timely and effective support to clients using SmokeCI products. This includes gathering information on incidents, identifying root causes, and delivering solutions within defined SLAs.

You will manage incoming support requests with care, escalate where needed, and ensure every interaction meets a consistently high standard.

The role also includes performing Internal IT, including device setup and configuration, access provisioning and revocation, equipment audits and maintenance, and prompt troubleshooting for staff. 

 

Background and Experience

  • Proven ability to deliver in a high-pressure environment.

  • Experience using a ticketing system (essential).

  • Expertise in computing skills, specifically Microsoft Word, Excel, and PowerPoint (essential)

  • Client-facing interactions in various capacities, such as during project set up and support (essential).

  • Experience in conducting technical troubleshooting (essential).

  • Excellent numeric capability and analytical skills (essential).

  • MySQL – Query language understanding (advantageous).

  • HTML & CSS – Basic language understanding (advantageous).

  • Linux – Basic CLI language understanding (advantageous).

  • JSON - Basic understanding (advantageous).

  • Experience in setting-up / configuring and /or using survey software /survey platform (advantageous).

Degree Required
  • Matric or related NQF level (4)
  • Formal tertiary qualification in IT or related field is advantageous but not required.
  • Certifications such as SQL, HTML, CSS, JSON or Linux are advantageous.
  • Equivalent experience in lieu of formal qualifications are fully acceptable. 


Read detailed Job spec HERE

Apply Now

 

Head of Client Success

We are looking for an accomplished and strategic Client Success leader to own and grow Smoke CI’s retained revenue base. This role is accountable for the full lifecycle of client value, successful onboarding and handover from sales to client success teams, helping clients. As well as consistently achieve their objectives, ensuring renewals, driving upsells, managing risk, and delivering a consistently excellent client experience.

As the CRO’s partner in retention, growth and execution, this role is responsible for leading, scaling, and managing our Client Success practice. With 10–15 years experience in engaging with clients, building, motivating and leading high-performance teams (client success/ retention teams/ implementation functions ideal), you will bring both proven leadership and fresh thinking to ensure our clients stay, grow, and advocate for SmokeCI.

This role is about ownership: you will be the person the business looks to for confidence that our revenue base is protected, our clients are thriving, and our team is high-performance.

 

Background and Experience

  • 10–15 years proven experience in client engagement and leadership, ideally in B2B consultancy or technology.

  • Strong track record in revenue retention, renewals, and upsells, with proven ability to lead negotiations and manage client escalations.

  • Skilled in building, motivating, and scaling high-performing client success/account management teams, with coaching and people development expertise.

  • Executive-level experience engaging senior stakeholders and translating client needs into strategic growth opportunities.

  • Strong commercial and analytical acumen, comfortable with client success metrics (NRR, churn, pipeline coverage, client health) and CRM tools (HubSpot advantageous).

  • Cross-functional collaboration with Sales, Marketing, Product, and Implementation to deliver a seamless client journey.

Degree Required

  • Bachelor’s degree in Business, Commerce, Marketing, or related field (essential).

  • Postgraduate qualification (MBA or equivalent) OR Chartered Accountant with relevant leadership experience (advantageous).

  • In exceptional cases, extensive senior leadership experience in Client Success/Account Management may be considered in lieu of formal qualifications.

  • Willingness to undergo CX-specific training/qualifications (expected as part of role).



Read detailed Job spec HERE

Apply Now

 

Infrastructure and Tier 2 Support Team Lead

The Infrastructure and Tier 2 Support Team Lead is responsible for ensuring the stability, performance, and scalability of Smoke CI’s cloud and on-prem infrastructure. Leading a team of Systems Administrators, the Team Lead focuses on monitoring, automation, and continuous improvement, while also ensuring ISO27001:2022 compliance and operational uptime. The position combines technical expertise with leadership, driving modern infrastructure practices and cross-functional collaboration.

 

Background and Experience

  • 7+ years in infrastructure or system administration

  • 3+ years in a leadership or team management role

  • Hands-on experience with AWS, DevOps, and automation tools (e.g. Ansible, CI/CD, scripting)

  • Strong knowledge of ISO27001:2022 and related compliance practices

  • Familiar with change management (CAB), patching, and disaster recovery

  • Experience in B2B environments and supporting custom platforms (advantageous)

Degree Required

  • Tertiary qualification in IT or related field (preferred but not required)

  • Relevant certifications an advantage (e.g. AWS SysOps, CompTIA Linux+, ITIL, ISO27001 Lead Implementer)

  • Equivalent experience will be considered in place of formal qualifications


Read detailed Job spec HERE

Apply Now

 

Sales Executive

The Sales Executives primary responsibilities will be identifying and engaging with potential clients, developing a deep understanding of their needs and how our solutions can help them, presenting our offering, in partnership with other members of the Client Team, such that the customer fully appreciates the value that we can bring to their business and ultimately closing sales.

 

Background and Experience

  • Proven track record in sales or client success management with 3–5 years experience

  • Results-oriented mindset with consistent achievement of sales targets

  • Willingness to learn about CX, VOC, VOE, and related industry trends (experience an advantage)

  • Excellent proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

  • Strong relationship-building and interpersonal skills, able to engage and influence clients at all levels

  • Quick-thinking and adaptable to different client personalities and situations

  • Clear and confident communicator, skilled in presenting solutions that resonate with clients

  • Curious and solutions-focused, adept at asking questions and identifying opportunities


Degree Required

  • Relevant University Degree or Tertiary Qualification (preferred)

 

Read detailed Job spec HERE

Apply Now

 

Why Work With Us?

We are more than co-workers we are a professional team. This also means that our employees are unique. bringing diverse insights and experiences together. We have honour and conduct our business to the highest possible standards. We continuously hone our individual crafts so that we show up better than we were yesterday.

Hybrid

Don't be stuck in an office all week. We enjoy a hybrid work model, offering greater work-life balance.

Extra Downtime

You'll enjoy 15 annual leave days PLUS a special gift: leave during our December shutdown!

Life Policy

Fully funded group life policy, which includes funeral cover and death and disability cover.  

Grow

We believe in growing our people. Gain access to personal and professional development and training programmes. 

Social Events

Staff-managed social committee, responsible for company social events and gatherings.

Grounded

We live by our Mantras! Employee engagement and values-based culture.  

Our Work Methods:

At Smoke CI, we work in ways that support clarity, ownership, and momentum. Whether you're deep in data, mapping a journey, building a feature, or supporting a client, you'll find processes that are structured, but never rigid. We follow Agile principles with enough flexibility to adapt, and we collaborate across teams with the trust and transparency that make good work better. It's all about giving smart people the tools, autonomy, and support they need to thrive, together.

diverse business meeting-1

Agile

We make use of an agile-based work environment, planning tasks and quarters as sprints managed by our talented team of scrum masters and leadership.

person looking at phone and smiling-1

Stack 

Our stack includes, but is certainly not limited to: Go, Kafka, MongoDB, MySQL, PHP, TypeScript, AWS, Ansible, BitBucket, Docker, Selenium, SnoraQube, Business: Confluence, JIRA, Microsoft Teams.

employees high fiving

Employee Engagement Programme

We believe that engaged employees do great things, not only for us, but our customers and themselves. We therefore actively run pulse surveys to monitor employee well-being and interactions, peer-to-peer recognition programmes, KPI and 360° feedback sessions to keep deliverables clear and expectations transparent. 

Our Mantras

We have seven reaffirming mantras that allow us to complete every venture and task with focus, strength and success.

We are high performers who set and achieve ambitious goals, making the complex possible.

Behaviours:

  • Be bold – not reckless – in your decisions and actions.
  • Set clear, ambitious goals and hold yourself accountable for your progress.
  • Stay focused and determined to achieve team goals.
  • Embrace challenges with confidence and decisiveness.
  • Give your best to every situation.

We take full responsibility for everything we do, from start to finish, embracing challenges, accountability, continuous improvement, and forward thinking.

Behaviours:

  • Own every aspect of your work, from decisions to outcomes, whether they are positive or negative.
  • Never pass the buck.
  • Prioritise personal and professional development to improve skills and knowledge.
  • Focus on finding solutions rather than dwelling on the past or personal differences.
  • See things through to completion.

We Are Enthusiastic and Unique

By embracing everyone’s distinct characteristics and strengths, we foster a vibrant and inclusive workplace.

Behaviours:

  • Be inclusive and respectful to everyone, creating an environment where people are heard and valued.
  • Recognise and celebrate everyone’s unique contributions.
  • Maintain a balanced ego and be self-aware of your strengths and limitations.
  • Don’t take yourself too seriously or “catch the sulks”.
  • Have fun.

Our ingenuity and initiative are the source of our vigorous growth and development.

We are responsible for the results of our work and accountable for our impact on the rest of the team.

We are independent, resourceful individuals who own our work with the highest integrity.

We Are Stronger Together

Our strength lies in our unity, where everyone contributes and shares in our success, with our actions fostering trust in each other.

Behaviours:

  • Care about each other and have each other’s back.
  • Work together and hold each other accountable.
  • Share your knowledge, skills, and resources to benefit each other and the business.
  • Trust in each other and act in ways that reinforce confidence in each other.
  • Offer and receive timely, honest, and constructive feedback to support growth and improvement.

We continuously strive to do the right thing, acting with integrity and upholding the highest professional standards in all interactions.

Behaviours:

  • Act with honesty, sincerity, and openness.
  • Ensure consistency between what you say and what you do.
  • Build a reputation of reliability and trustworthiness with colleagues and clients.
  • Don’t engage in unethical behaviours, no matter the cost.
  • Do the right thing, even when no one is watching.