Our business is built by great people, like you.

 

As a Smoke CI employee, you will be part of a company whose mission is clear, to enable organisations and people all over the world to reach greater heights.

Are you ready to join the CX revolution?

Available Positions

Infrastructure and Tier 2 Support Team Lead

The Infrastructure and Tier 2 Support Team Lead is responsible for ensuring the stability, performance, and scalability of Smoke CI’s cloud and on-prem infrastructure. Leading a team of Systems Administrators, the Team Lead focuses on monitoring, automation, and continuous improvement, while also ensuring ISO27001:2022 compliance and operational uptime. The position combines technical expertise with leadership, driving modern infrastructure practices and cross-functional collaboration.

 

Background and Experience

  • 7+ years in infrastructure or system administration

  • 3+ years in a leadership or team management role

  • Hands-on experience with AWS, DevOps, and automation tools (e.g. Ansible, CI/CD, scripting)

  • Strong knowledge of ISO27001:2022 and related compliance practices

  • Familiar with change management (CAB), patching, and disaster recovery

  • Experience in B2B environments and supporting custom platforms (advantageous)

Degree Required

  • Tertiary qualification in IT or related field (preferred but not required)

  • Relevant certifications an advantage (e.g. AWS SysOps, CompTIA Linux+, ITIL, ISO27001 Lead Implementer)

  • Equivalent experience will be considered in place of formal qualifications


Read detailed Job spec HERE

Apply Now

 

Junior Project Manager

The Junior Project Manager is responsible for planning, executing, and overseeing both internal and client-facing projects. This includes guiding teams, managing resources, tracking progress, and ensuring quality and timely delivery using a hybrid Agile/Waterfall approach.

 

Background and Experience

  • 3+ years’ experience in IT-related project management.

  • Experience in Microsoft Project (or similar PM tool).

  • Strong proficiency in MS Office Suite.

  • Familiarity with project management principles.

  • Previous experience dealing with diverse client bases.

  • A passion for customer satisfaction.

  • Advantageous: Experience with presenting

  • data in written/statistical formats.

Degree Required

  • Bachelor’s degree in Business, Information Technology, or a related field.

  • Foundational project management certification (e.g., CAPM, PRINCE2 Foundation, or similar)

Read detailed Job spec HERE

Apply Now

 

Why Work With Us?

We are more than co-workers we are a professional team. This also means that our employees are unique. bringing diverse insights and experiences together. We have honour and conduct our business to the highest possible standards. We continuously hone our individual crafts so that we show up better than we were yesterday.

Hybrid

Don't be stuck in an office all week. We enjoy a hybrid work model, offering greater work-life balance.

Extra Downtime

You'll enjoy 15 annual leave days PLUS a special gift: leave during our December shutdown!

Life Policy

Fully funded group life policy, which includes funeral cover and death and disability cover.  

Grow

We believe in growing our people. Gain access to personal and professional development and training programmes. 

Social Events

Staff-managed social committee, responsible for company social events and gatherings.

Grounded

We live by our Mantras! Employee engagement and values-based culture.  

Our Work Methods:

At Smoke CI, we work in ways that support clarity, ownership, and momentum. Whether you're deep in data, mapping a journey, building a feature, or supporting a client, you'll find processes that are structured, but never rigid. We follow Agile principles with enough flexibility to adapt, and we collaborate across teams with the trust and transparency that make good work better. It's all about giving smart people the tools, autonomy, and support they need to thrive, together.

diverse business meeting-1

Agile

We make use of an agile-based work environment, planning tasks and quarters as sprints managed by our talented team of scrum masters and leadership.

person looking at phone and smiling-1

Stack 

Our stack includes, but is certainly not limited to: Go, Kafka, MongoDB, MySQL, PHP, TypeScript, AWS, Ansible, BitBucket, Docker, Selenium, SnoraQube, Business: Confluence, JIRA, Microsoft Teams.

employees high fiving

Employee Engagement Programme

We believe that engaged employees do great things, not only for us, but our customers and themselves. We therefore actively run pulse surveys to monitor employee well-being and interactions, peer-to-peer recognition programmes, KPI and 360° feedback sessions to keep deliverables clear and expectations transparent. 

Our Mantras

We have seven reaffirming mantras that allow us to complete every venture and task with focus, strength and success.

We are high performers who set and achieve ambitious goals, making the complex possible.

Behaviours:

  • Be bold – not reckless – in your decisions and actions.
  • Set clear, ambitious goals and hold yourself accountable for your progress.
  • Stay focused and determined to achieve team goals.
  • Embrace challenges with confidence and decisiveness.
  • Give your best to every situation.

We take full responsibility for everything we do, from start to finish, embracing challenges, accountability, continuous improvement, and forward thinking.

Behaviours:

  • Own every aspect of your work, from decisions to outcomes, whether they are positive or negative.
  • Never pass the buck.
  • Prioritise personal and professional development to improve skills and knowledge.
  • Focus on finding solutions rather than dwelling on the past or personal differences.
  • See things through to completion.

We Are Enthusiastic and Unique

By embracing everyone’s distinct characteristics and strengths, we foster a vibrant and inclusive workplace.

Behaviours:

  • Be inclusive and respectful to everyone, creating an environment where people are heard and valued.
  • Recognise and celebrate everyone’s unique contributions.
  • Maintain a balanced ego and be self-aware of your strengths and limitations.
  • Don’t take yourself too seriously or “catch the sulks”.
  • Have fun.

Our ingenuity and initiative are the source of our vigorous growth and development.

We are responsible for the results of our work and accountable for our impact on the rest of the team.

We are independent, resourceful individuals who own our work with the highest integrity.

We Are Stronger Together

Our strength lies in our unity, where everyone contributes and shares in our success, with our actions fostering trust in each other.

Behaviours:

  • Care about each other and have each other’s back.
  • Work together and hold each other accountable.
  • Share your knowledge, skills, and resources to benefit each other and the business.
  • Trust in each other and act in ways that reinforce confidence in each other.
  • Offer and receive timely, honest, and constructive feedback to support growth and improvement.

We continuously strive to do the right thing, acting with integrity and upholding the highest professional standards in all interactions.

Behaviours:

  • Act with honesty, sincerity, and openness.
  • Ensure consistency between what you say and what you do.
  • Build a reputation of reliability and trustworthiness with colleagues and clients.
  • Don’t engage in unethical behaviours, no matter the cost.
  • Do the right thing, even when no one is watching.