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Smoke Customer Intelligence: 22 April 2025
Effective feedback management is the cornerstone of exceptional customer experience (CX). When businesses neglect structured feedback collection and analysis, they risk damaging customer relationships, losing revenue, and missing opportunities for...
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Smoke Customer Intelligence: 17 April 2025
When you think about great customer experience (CX), the Easter Bunny probably isn’t the first expert that comes to mind. But hear us out – there is...
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Smoke Customer Intelligence: 08 April 2025
When your customers are driven by their feelings, actionable insights are the key to retention. However, the challenge lies in transforming mountains...
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Smoke Customer Intelligence: 31 March 2025
Choosing the right Customer Experience (CX) partner is a critical decision that can shape your organisation’s ability to deliver exceptional customer...
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Smoke Customer Intelligence: 17 March 2025
While St. Patrick’s Day might be all about shamrocks, luck, and green, when it comes to customer experience (CX), relying on luck is not a strategy...
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Smoke Customer Intelligence: 24 February 2025
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Smoke Customer Intelligence: 14 February 2025
Engaged employees are at the heart of delivering exceptional customer service, particularly in contact centres. When employees feel valued, their...
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Smoke Customer Intelligence: 03 February 2025
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Smoke Customer Intelligence: 07 January 2025
Not understanding your customer journey can be a little like reading a map without street names, and we don’t mean Google Maps or Waze.
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Smoke Customer Intelligence: 18 December 2024
Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...
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Smoke Customer Intelligence: 18 December 2024
Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...
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Smoke Customer Intelligence: 18 December 2024
Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.
Smoke Customer Intelligence: 07 December 2024
Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...
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Smoke Customer Intelligence: 29 November 2024
As we approach the holiday season, I’m excited to reflect on the past quarter and share some highlights that truly showcase the spirit of...
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Smoke Customer Intelligence: 12 November 2024
Data privacy is no joke, and when we get emails telling us that our passwords have been exposed, or read about major breaches in the headlines, it’s...
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Smoke Customer Intelligence: 30 October 2024
Listen to this article by clicking play above.
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Smoke Customer Intelligence: 29 October 2024
You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...
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Smoke Customer Intelligence: 23 October 2024
Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...
1 min read
Sarah Lubbe: 16 October 2024
Utilising customer feedback in contact centres can be a game changer for improving business processes and enhancing financial outcomes. Sarah Lubbe,...
1 min read
Smoke Customer Intelligence: 16 October 2024
Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...
