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Survey Scale Matters

Survey Scale Matters

I had a teacher who was obsessed with comparing apples to apples. “You can’t compare oranges to apples”, “let's compare apples with apples”, “You...

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Smoke CI’s Eyerys Receives Two High Performer Badges G2 Fall 2023.

Smoke CI’s Eyerys Receives Two High Performer Badges G2 Fall 2023.

We are so proud to have received two High Performer Badges in G2’s Fall 2023 performance index, for the sixth time running.

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Email Embedded Vs. Link Distributed Surveys.

Email Embedded Vs. Link Distributed Surveys.

For as long as there are devices and preferences between them, the argument for embedding the first survey question in an email versus including a...

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Keeping Ahead of The Pack: The Power of Voice of Customer

Keeping Ahead of The Pack: The Power of Voice of Customer

In an age where the world shrinks daily, driven by technology, remote work, and seamless communication, businesses are leaping into global markets....

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Voice to Text Feedback | Transforming Contact Centers with AI-Powered Sentiment Analysis

Voice to Text Feedback | Transforming Contact Centers with AI-Powered Sentiment Analysis

Barbara Blackburn was a clerical worker and typing virtuoso, who still holds the record for typing after her death in 2008 with 212 words per minute...

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Enhancing Customer Intelligence: Connecting with Your Customers via WhatsApp Surveys

Enhancing Customer Intelligence: Connecting with Your Customers via WhatsApp Surveys

In the ever-evolving world of technology, new and exciting avenues emerge for businesses to gather valuable insights through the Voice of the...

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Exploring the Impact of Employee Engagement on Business Success

Exploring the Impact of Employee Engagement on Business Success

Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...

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Benchmarking Banks - what is a good NPS score?

Benchmarking Banks - what is a good NPS score?

Everyone loves a benchmark, so we scoured the internet (and chatted to some AI) to find NPS scores for banks across the world to use as yardsticks...

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Important of Customer Experience in Financial Services

Important of Customer Experience in Financial Services

In today's digital world, providing an exceptional customer experience is a key differentiator for companies in the financial services industry,...

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Impact of emotional connections on customer loyalty

Impact of emotional connections on customer loyalty

Emotional CX, also known as emotional customer experience, is the latest trend in the we are covering in our trend series. It refers to the positive...

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Generational impact on Voice of the Resident Feedback

Generational impact on Voice of the Resident Feedback

The UK is a diverse country with a range of different generations living in housing association properties. Each generation has their own set of...

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Omnichannel CX - a trend here to stay

Omnichannel CX - a trend here to stay

Omnichannel CX has been a buzzword in the customer experience industry for years, and for good reason. In today's digital age, customers expect a...

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employee engagement

BOOSTING COMPANY CULTURE: THE POWER OF SOCIALS AND TEAM-BUILDING ACTIVITIES, FOR EXECUTIVES

BOOSTING COMPANY CULTURE: THE POWER OF SOCIALS AND TEAM-BUILDING ACTIVITIES, FOR EXECUTIVES

As an executive, building a strong company culture is paramount to the success of your organization. One effective way to foster camaraderie, enhance...

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WHAT IS A HIGH-PERFORMANCE TEAM AND WHY DO I WANT ONE?

WHAT IS A HIGH-PERFORMANCE TEAM AND WHY DO I WANT ONE?

Sure! A high-performance team is a group of individuals who work collaboratively towards a common goal, delivering exceptional results in a timely...

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THE RIPPLE EFFECT OF NON-MONETARY RECOGNITION OF EMPLOYEES WITHIN YOUR ORGANIZATION

THE RIPPLE EFFECT OF NON-MONETARY RECOGNITION OF EMPLOYEES WITHIN YOUR ORGANIZATION

As a CEO or owner of a company, you understand the importance of recognizing your employees for their hard work and dedication. But oftentimes, it...

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Keeping Ahead of The Pack: The Power of Voice of Customer

Keeping Ahead of The Pack: The Power of Voice of Customer

In an age where the world shrinks daily, driven by technology, remote work, and seamless communication, businesses are leaping into global markets....

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UNLOCKING SUCCESS: THE POWER OF KEY COMPETENCIES IN YOUR JOB

UNLOCKING SUCCESS: THE POWER OF KEY COMPETENCIES IN YOUR JOB

In today's dynamic work environment, having the right set of competencies is vital for achieving success in your job. Key competencies are a...

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ALIGNING YOUR ORGANIZATION TO ENABLE YOUR EMPLOYEES’ SUCCESS IN THEIR ROLES

ALIGNING YOUR ORGANIZATION TO ENABLE YOUR EMPLOYEES’ SUCCESS IN THEIR ROLES

In today's fast-paced and competitive business environment, it is essential for organizations to have a workforce that is engaged, productive, and...

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Celebrating Women In Tech

Celebrating Women In Tech

In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the...

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Exploring the Impact of Employee Engagement on Business Success

Exploring the Impact of Employee Engagement on Business Success

Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...

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The Benefits of an Open-Door Policy At The Workplace

The Benefits of an Open-Door Policy At The Workplace

THE BENEFITS OF AN OPEN-DOOR POLICY IN THE WORKPLACE

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The Power of a Simple

The Power of a Simple "Thank You"

A SIMPLE “THANK YOU” CAN GO A LONG WAY TO MAKING YOUR TEAM FEEL RECOGNISED

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Common Day-to-Day Mistakes That Leaders Make And How to Avoid Them

Common Day-to-Day Mistakes That Leaders Make And How to Avoid Them

In today's fast-paced business world, it can be tempting for leaders and managers to focus on the big picture and overlook the importance of small,...

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Micromanagement Versus Empowerment: Finding Balance As a Manager

Micromanagement Versus Empowerment: Finding Balance As a Manager

As a manager or team leader, it can be challenging to strike the right balance between micromanaging and empowering your team. On one hand, you want...

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smoke ci news

Eyerys Named a High Performer in the Winter 2023 by Real Users on G2

Eyerys Named a High Performer in the Winter 2023 by Real Users on G2

Smoke Customer Intelligence today announced Eyerys has achieved High Performer and High Performer Enterprise by G2, the world’s largest and most...

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Smoke Customer Intelligence announces HIPAA Compliance

Smoke Customer Intelligence announces HIPAA Compliance

Smoke Customer Intelligence, a Voice of the Customer software provider, today announced Health Insurance Portability and Accountability Act (HIPAA)...

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Contact Centre Benchmark – Voice of the Customer Metrics

Contact Centre Benchmark – Voice of the Customer Metrics

Smoke Customer Intelligence has released our annual contact centre benchmark study, which focuses on customer satisfaction metrics across industries....

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Smoke Customer Intelligence attains B-BBEE Level 1 rating

Smoke Customer Intelligence attains B-BBEE Level 1 rating

Smoke Customer Intelligence is proud to announce that we have achieved a B-BBEE (Broad-Based Black Economic Empowerment) Level 1 status. This...

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Smoke Customer Intelligence announces ISO 27001 certification

Smoke Customer Intelligence announces ISO 27001 certification

Smoke Customer Intelligence, a Voice of the Customer software provider, has received ISO 27001 certification. The certification validates Smoke CI’s...

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Smoke Customer Intelligence recognised in Gartner's for VOC Apps

Smoke Customer Intelligence recognised in Gartner's for VOC Apps

Smoke Customer Intelligence, a Voice of the Customer software provider, has been named as a Notable Vendor in the Gartner "Market Guide for...

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Customers at the Center

Customers at the Center

Your customers are truly why you exist. Don't forget it

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Timing is everything

Timing is everything

Your circumstances are not beyond your control, be they good or bad. In the bad times, there are things you can do to change them. In the good times,...

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Hone your Craft

Hone your Craft

It has been said that it takes 10 000 hours to become an expert at something. After a decade, the team at Smoke CI has collectively achieved more...

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The opportunity of insight

The opportunity of insight

Measurement creates knowledge. Knowledge creates insight. Insight creates opportunity. When you have the ability to listen to your customers, you...

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South African business conquering the world

South African business conquering the world

From the Kreepy Krauly to the CAT scan and Pratley's Putty, South African products have time and again proven their clout on the global stage. While...

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CX is a journey, not a destination

CX is a journey, not a destination

Many organisations embark on a CX strategy with a future state in mind. This is of course the starting point of any successful strategy, but those...

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