Survey Scale Matters
I had a teacher who was obsessed with comparing apples to apples. “You can’t compare oranges to apples”, “let's compare apples with apples”, “You...
I had a teacher who was obsessed with comparing apples to apples. “You can’t compare oranges to apples”, “let's compare apples with apples”, “You...
We are so proud to have received two High Performer Badges in G2’s Fall 2023 performance index, for the sixth time running.
For as long as there are devices and preferences between them, the argument for embedding the first survey question in an email versus including a...
In an age where the world shrinks daily, driven by technology, remote work, and seamless communication, businesses are leaping into global markets....
Barbara Blackburn was a clerical worker and typing virtuoso, who still holds the record for typing after her death in 2008 with 212 words per minute...
In the ever-evolving world of technology, new and exciting avenues emerge for businesses to gather valuable insights through the Voice of the...
Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...
Everyone loves a benchmark, so we scoured the internet (and chatted to some AI) to find NPS scores for banks across the world to use as yardsticks...
In today's digital world, providing an exceptional customer experience is a key differentiator for companies in the financial services industry,...
Emotional CX, also known as emotional customer experience, is the latest trend in the we are covering in our trend series. It refers to the positive...
The UK is a diverse country with a range of different generations living in housing association properties. Each generation has their own set of...
Omnichannel CX has been a buzzword in the customer experience industry for years, and for good reason. In today's digital age, customers expect a...
As an executive, building a strong company culture is paramount to the success of your organization. One effective way to foster camaraderie, enhance...
Sure! A high-performance team is a group of individuals who work collaboratively towards a common goal, delivering exceptional results in a timely...
As a CEO or owner of a company, you understand the importance of recognizing your employees for their hard work and dedication. But oftentimes, it...
In an age where the world shrinks daily, driven by technology, remote work, and seamless communication, businesses are leaping into global markets....
In today's dynamic work environment, having the right set of competencies is vital for achieving success in your job. Key competencies are a...
In today's fast-paced and competitive business environment, it is essential for organizations to have a workforce that is engaged, productive, and...
In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the...
Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...
THE BENEFITS OF AN OPEN-DOOR POLICY IN THE WORKPLACE
A SIMPLE “THANK YOU” CAN GO A LONG WAY TO MAKING YOUR TEAM FEEL RECOGNISED
In today's fast-paced business world, it can be tempting for leaders and managers to focus on the big picture and overlook the importance of small,...
As a manager or team leader, it can be challenging to strike the right balance between micromanaging and empowering your team. On one hand, you want...
Smoke Customer Intelligence today announced Eyerys has achieved High Performer and High Performer Enterprise by G2, the world’s largest and most...
Smoke Customer Intelligence, a Voice of the Customer software provider, today announced Health Insurance Portability and Accountability Act (HIPAA)...
Smoke Customer Intelligence has released our annual contact centre benchmark study, which focuses on customer satisfaction metrics across industries....
Smoke Customer Intelligence is proud to announce that we have achieved a B-BBEE (Broad-Based Black Economic Empowerment) Level 1 status. This...
Smoke Customer Intelligence, a Voice of the Customer software provider, has received ISO 27001 certification. The certification validates Smoke CI’s...
Smoke Customer Intelligence, a Voice of the Customer software provider, has been named as a Notable Vendor in the Gartner "Market Guide for...
Your circumstances are not beyond your control, be they good or bad. In the bad times, there are things you can do to change them. In the good times,...
It has been said that it takes 10 000 hours to become an expert at something. After a decade, the team at Smoke CI has collectively achieved more...
Measurement creates knowledge. Knowledge creates insight. Insight creates opportunity. When you have the ability to listen to your customers, you...
From the Kreepy Krauly to the CAT scan and Pratley's Putty, South African products have time and again proven their clout on the global stage. While...
Many organisations embark on a CX strategy with a future state in mind. This is of course the starting point of any successful strategy, but those...