Smoke CI Articles

3 min read

7 Reasons to Add Telephonic Interviews into Your CX Programme.

Smoke Customer Intelligence: 05 May 2025

In customer experience today, “listening” has become synonymous with “measuring.”

2 min read

The Cost of Poor Feedback Management: Why VOC Matters

Smoke Customer Intelligence: 22 April 2025

Effective feedback management is the cornerstone of exceptional customer experience (CX). When businesses neglect structured feedback collection and...

3 min read

What the Easter Bunny Can Teach Us About Customer Experience

Smoke Customer Intelligence: 17 April 2025

When you think about great customer experience (CX), the Easter Bunny probably isn’t the first expert that comes to mind. But hear us out – there is...

2 min read

How Eyerys Reporting Helps You Drive CX Improvements

Smoke Customer Intelligence: 08 April 2025

When your customers are driven by their feelings, actionable insights are the key to retention. However, the challenge lies in transforming mountains...

2 min read

5 Questions to Ask Before Partnering with a Customer Experience Provider

Smoke Customer Intelligence: 31 March 2025

Choosing the right Customer Experience (CX) partner is a critical decision that can shape your organisation’s ability to deliver exceptional customer...

1 min read

Don’t Rely on Luck: Tips to Improve Your CX Journey

Smoke Customer Intelligence: 17 March 2025

While St. Patrick’s Day might be all about shamrocks, luck, and green, when it comes to customer experience (CX), relying on luck is not a strategy...

2 min read

Operationalising Feedback in Your VOC Contact Centre

Smoke Customer Intelligence: 24 February 2025

1 min read

Best Practices for Engagement in Employee and Customer Service

Smoke Customer Intelligence: 14 February 2025

Engaged employees are at the heart of delivering exceptional customer service, particularly in contact centres. When employees feel valued, their...

1 min read

How Employee Engagement Programmes Drive Performance and Growth

Smoke Customer Intelligence: 03 February 2025

2 min read

Making the most of your hard-developed customer journey mapping and experience management.

Smoke Customer Intelligence: 07 January 2025

Not understanding your customer journey can be a little like reading a map without street names, and we don’t mean Google Maps or Waze.

2 min read

How Sentiment Analysis and AI Can Boost Your Customer Experience!

Smoke Customer Intelligence: 18 December 2024

Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...

2 min read

How Voice and Conversational AI Transform Customer Experience!

Smoke Customer Intelligence: 18 December 2024

Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...

1 min read

Unlock the Secrets to Higher Survey Response Rates

Smoke Customer Intelligence: 18 December 2024

Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.

Discover How Smart Touch Transforms Customer Journeys

Smoke Customer Intelligence: 07 December 2024

Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...

1 min read

Smoke Signals: Highlights from Q3

Smoke Customer Intelligence: 29 November 2024

As we approach the holiday season, I’m excited to reflect on the past quarter and share some highlights that truly showcase the spirit of...

2 min read

Building Trust in Your Customers with Data Privacy.

Smoke Customer Intelligence: 12 November 2024

Data privacy is no joke, and when we get emails telling us that our passwords have been exposed, or read about major breaches in the headlines, it’s...

2 min read

White Paper: Align to and Exceed Customer Expectations

Smoke Customer Intelligence: 30 October 2024

Listen to this article by clicking play above.

1 min read

Proactive Customer Service with AI and Predictive Analytics

Smoke Customer Intelligence: 29 October 2024

You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...

1 min read

Case Study: Using EE to Grow Your Management Team.

Smoke Customer Intelligence: 23 October 2024

Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...