2 min read
Operationalising Feedback in Your VOC Contact Centre
Smoke Customer Intelligence: 24 February 2025
Smoke CI Articles
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Case Study
1 min read
Best Practices for Engagement in Employee and Customer Service
Smoke Customer Intelligence: 14 February 2025
Engaged employees are at the heart of delivering exceptional customer service, particularly in contact centres. When employees feel valued, their...
1 min read
Unlock the Secrets to Higher Survey Response Rates
Smoke Customer Intelligence: 18 December 2024
Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.
Discover How Smart Touch Transforms Customer Journeys
Smoke Customer Intelligence: 07 December 2024
Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...
1 min read
Case Study: Using EE to Grow Your Management Team.
Smoke Customer Intelligence: 23 October 2024
Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...
1 min read
Driving Compliance and Customer Satisfaction Across Africa
Smoke Customer Intelligence: 16 October 2024
Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...