Increase response rates by 67% when using SMS as a survey channel
SMS is one of the oldest digital channels of B2C communication, with marketers tapping into its potential as early as 1999. The channel has remained...
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Smoke Customer Intelligence : 28 November 2024
Feedback drives customer experience excellence, and achieving optimal survey response rates is essential. Our 2024 Benchmark Study provides a data-driven analysis of survey performance across South African and American markets. This extensive research, spanning over 7.5 million survey distributions, reveals key trends, best practices, and actionable insights to help you connect with customers effectively.
Key Highlights:
Don't miss out! Download the 2024 Survey Response Benchmark Study to gain actionable insights that elevate your customer feedback programme.
SMS is one of the oldest digital channels of B2C communication, with marketers tapping into its potential as early as 1999. The channel has remained...
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