Read more about our approach to security, infrastructure, and procedures as well as information regarding our Security, Hosting, Resiliency, and Legal standpoints.
Environment and Application Infrastructure
Our hosted environments are configured in a tiered structure behind firewalls and intrusion prevention solutions in order to provide security to you and your users.
Clients have ownership of their data and tools, allowing them to manage user access, data capture, and data retention.
Smoke Customer Intelligence takes every precaution to manage and secure the environment, while our clients maintain access control and security for end users. We use leading datacentres and providers to ensure a secure, reliable, and positive experience for our clients.
We endeavour to host our clients within the region or country in which they are resident. Where this is not possible, we ensure that the hosting provider is located in a country with sufficient data protection and security requirements.
Our primary hosting region is in South Africa. For our global clients we will, where possible, host in-country with Amazon Web Services.
Our main support offices are based in South Africa and offer an 08:00 to 17:00 SAST weekday service, bolstered by a standby service after hours and on weekends. We provide limited support during business hours in time zones outside of South Africa (GMT +2).
Explore our Trust Centre
From physical security and access control to encryption and authentication, we take the security of our systems, client data and employees very seriously through all reasonable means.
HOSTING & DATA
We only host with reputable global providers in order to ensure the safety, stability, and uptime of our infrastructure. Any and all changes to servers or infrastructure follow strictly controlled processes.
RESILIENCE & RECOVERY
We provide a robust and resilient data environment for our clients. Our controls ensure that, should something go wrong, we are in an excellent position to recover quickly, with minimal disruption.