This is your experience command centre, built for real-world retailers who want to hear more, see more, and do more with every customer interaction.
From in-store to online and in your contact centre, it connects feedback with transaction data, turning everyday moments into smart, measurable actions.
Smart. Scalable. No Extra Complexity
Simple to use & flexible to roll out
Designed for teams who want results, not complexity
Built for stores, operations and real people, working across in-store, digital, contact centre and loyalty
Your solution, your way. Choose what fits, use one module or the whole suite.
In-Store Feedback
Capture real-time customer sentiment via QR, SMS or kiosk, right where the experience happens.
Digital Surveys
Post-purchase feedback via WhatsApp, SMS or email. Conversational, quick, and customer-first.
Public Review Integration
Pull Google and HelloPeter reviews into one dashboard to see the full sentiment picture.
Transactional Feedback
Trigger surveys based on purchase details or visit history, linked to loyalty data.
Contact Centre Feedback
Gather immediate insights on service interactions or queries to your contact centre via voice surveys.
Loyalty-Based Research
Segment your loyalty base to run custom surveys or recruit for deeper insights.
Smart Touch Nudging
Send targeted follow-ups based on customer behaviour. Recover, re-engage, or reward.
Lived Experience Audits
Give managers a mobile-ready checklist to assess store standards, customer service, and SOPs.
Experience Insights for a Leading Retail Outlet.
Transforming feedback into loyalty with clear, human insight.
A national brand needed to better understand how customers experienced their retail stores, contact centre, and post-sale journeys, without overloading their teams or their tech stack.
What Smoke CI did:
Deployed QR code surveys in-store to capture real-time feedback at keytouchpoints
Integrated with their queuing system to trigger surveys based on visit reason
Contact centre voice surveys, giving visibility into agent performance
Sent post-purchase surveys, linking feedback to transaction type and customer profile
The result:
A full view of customer experience across in-person, digital, and support channels, managed in one platform, with insights at store, regional, and national levels.
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