The premium customer feedback solution in the Genesys ecosystem
As a preferred Genesys AppFoundary Partner, we work with contact centre executives, managers, and leaders to craft improved customer experience and measure objective agent performance.
Eyerys is the only contact centre feedback platform you need
Whether your want to track a specific metric, use multilingual voice surveys, make operational improvements, enable service recovery, enhance customer satisfaction or measure KPI for your teams using the Voice of the Customer data, our integrated VOC solution, Eyerys, does it all.
GENESYS CONTACT CENTRE LEADERS TURN TO US
- When you need to deliver a strategic initiative through robust contract centre feedback;
- When you need to manage poor customer experiences in real-time;
- When you need a flexible feedback solution you can't find anywhere else;
- When you need VOC analytics tools that allow for quick and easy analysis
- When you need multilingual VOC survey options;
- When you seek advice on best practice from your feedback partner; and
- When you want to elevate your survey programme to the next level through an omni-channel approach.
We are the preferred feedback solution for Genesys Contact Centres because we are very different to others
No fuss implementation into Genesys Cloud, Multi-Cloud & Genesys Engage.
Flexible questions, multilanguage, channels, and approaches to suit your needs.
Our Genesys survey solution is truly omni-channel and easy to integrate with real-time feedback alerts and post-escalation workflow.
One team, one solution, and one partner. The most professional, experienced team waiting for you.
Transferable across Genesys (or other) platforms, if you change technology we switch over with you.
All you need
A full turnkey offering - no need for third party IVRs, consulting services, or add-ins.
Gathering feedback in a customer's own language improves the experience and increases response rates
As one of the United States' largest nonprofit health plans operating a Genesys Cloud contact centre, our customer sought a way to gather real-time feedback from their diverse customer base - using voice surveys in multiple languages.
The implementation of Smoke Customer Intelligence’s premium Genesys AppFoundry survey solution enabled the contact centre to achieve response rates of more than 40% to their multi-language voice surveys.