The premium customer feedback solution in Genesys ecosystems.

As a preferred Genesys AppFoundary Partner, we work with contact centre executives, managers, and leaders to craft improved customer experience and measure objective agent performance.

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Eyerys is the only contact centre feedback platform you need

Whether your want to track a specific metric, use multilingual voice surveys, make operational improvements, enable service recovery, enhance customer satisfaction or measure KPI for your teams using the Voice of the Customer data, our integrated VOC solution, Eyerys, does it all.

  • Genesys AppFoundary Partner
  • Pre-Integrated into Genesys Cloud, Multi-Cloud and Genesys Engage.
  • Truly omnichannel with real-time alerts and post-escalation flows. 
  • Transferable across Genesys and other tech stacks. 
  • Flexible questions. 
  • Multilingual Surveys. 
  • Expertise and access to dedicated customer success managers. 
  • No third-party VRS, consulting services or add-ons. 
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What you need to know about using Eyerys in Genesys

Our Genesys network and client base often ask the same questions - We sat with our solution guru's, and here is what they had to say about using our VoC platform within your Genesys contact centre.

Read more about how our Voice of the Customer platform integrates into Genesys Cloud, Multicloud, or Engage.

Find out what benefit you can expect to gain from our premium solution

Pre-Integrated

No fuss implementation into Genesys Cloud, Multi-Cloud & Genesys Engage.

Fully Functional

Our Genesys survey solution is truly omni-channel and easy to integrate with real-time feedback alerts and post-escalation workflow.

Transferable

Transferable across Genesys (or other) platforms, if you change technology we switch over with you.

Adaptable

Flexible questions, multilanguage, channels, and approaches to suit your needs.

Expert Partnership

One team, one solution, and one partner. The most professional, experienced team waiting for you. 

All-in-One Solution

A full turnkey offering - no need for third-party IVRs, consulting services, or add-ins.

Want to Know More?

Book some time with sales to discuss your needs and how Eyerys can help your clients make the most out of their VOC programme. 

 

Book A Call With Sales

Download Our Brochure

Read our brochure to understand more about how Eyerys can work in your Genesys environment. 

Download Our Case Studies

Want to know how Eyerys has made a difference to our Genesys Clients? Download our collection of case studies that illustrate how we've improved response rates and overall customer  experience in Genesys and Avaya environments. 

No forms, no emails, just real-world case studies.