The premium customer feedback solution in the Genesys ecosystem
We work with contact centre executives, managers, and leaders to craft improved customer experience and measure objective agent performance.
GENESYS CONTACT CENTRE LEADERS TURN TO US
- When you need to deliver a strategic initiative through robust contract centre feedback;
- When you need to manage poor customer experiences in real-time;
- When you need a flexible feedback solution you can't find anywhere else;
- When you seek advice on best practice from your feedback partner; and
- When you want to elevate your survey programme to the next level through an omni-channel approach.
We are the preferred feedback solution for Genesys Contact Centres because we are very different to others
No fuss implementation into Genesys Cloud, Multi-Cloud & Engage.
Flexible questions, languages, channels, and approaches to suit your needs.
Truly omni-channel, with real-time alerts and post escalation workflow.
One team, one solution, and one partner. The most professional, experienced team waiting for you.
Transferable across Genesys (or other) platforms, if you change technology we switch over with you.
All you need
A full turnkey offering - no need for third party IVRs, consulting services, or add-ins.
Gathering feedback in a customer's own language improves the experience and increases response rates
As one of the United States' largest nonprofit health plans operating a Genesys Cloud contact centre, our customer sought a way to gather real-time feedback from their diverse customer base - using voice surveys in multiple languages.
The implementation of Smoke Customer Intelligence’s premium AppFoundry survey solution enabled the contact centre to achieve response rates of more than 40% to their multi-language voice surveys.