Pre-Integrated
No fuss implementation into Genesys Cloud, Multi-Cloud & Genesys Engage.
The premium customer feedback solution in Genesys ecosystems.
As a preferred Genesys AppFoundary Partner, we work with contact centre executives, managers, and leaders to deliver improved customer experience and measure objective agent performance.
Eyerys is the only contact centre feedback solution you need
At Smoke CI, we believe people matter. That's why Eyerys, our integrated customer feedback solution, is built to meet every need, whether you want to track a specific metric, run multilingual voice surveys, improve operations, enable service recovery, lift customer satisfaction or measure your team's performance. It does it all, so every piece of customer feedback drives real growth.
- Genesys AppFoundary Partner
- Pre-Integrated into Genesys Cloud, Multi-Cloud and Genesys Engage.
- Truly omnichannel with real-time alerts and post-escalation flows.
- Transferable across Genesys and other tech stacks.
- Flexible questions.
- Multilingual surveys.
- Expertise and access to dedicated customer success managers.
- No third-party VRS, consulting services or add-ons.
What you need to know about using Eyerys in Genesys
Smoke CI's Genesys network and clients often ask the same questions. We sat down with our specialists to share what they had to say about using Eyerys within your Genesys contact centre.
Read more about how Eyerys integrates into Genesys Cloud, Multicloud and Engage.
Find out what benefit you can expect to gain from our premium solution
Fully Functional
Our Genesys survey solution is truly omni-channel and easy to integrate with real-time feedback alerts and post-escalation workflow.
Transferable
Transferable across Genesys (or other) platforms, if you change technology we switch over with you.
Adaptable
Flexible questions, multilanguage, channels, and approaches to suit your needs.
Expert Partnership
One team, one solution, one true partner. Our experienced team is ready to collaborate with you closely, ensuring tailored support and professional service at every step.
All-in-One Solution
A full turnkey offering - no need for third-party IVRs, consulting services, or add-ins.
Enhance your Genesys experience with Eyerys
Genesys keeps your contact centre running. Eyerys adds the customer feedback layer on top, so you hear from every caller and can act on what they tell you.
It goes beyond simple voice and email surveys to deliver advanced feedback capabilities such as real-time results, in-depth analytics, sentiment analysis, custom dashboards and built-in case management for timely escalations and root cause analysis.
Whichever Genesys edition you run, Eyerys unlocks these capabilities without adding complexity for your team.
As a premium AppFoundry partner, we fully integrate with your Genesys ecosystem, empowering you to gather actionable customer insights and manage service failures seamlessly.
Want to Know More?
Looking for more information? Tell us what you'd like to know and we'll get back to you via email.
Book a Call With Sales
Book some time with sales to discuss your needs and how Eyerys can help you get more from your customer feedback programme.
Download Our Brochure
Read our brochure to understand more about how Eyerys can work in your Genesys environment.
Download Our Case Studies
Want to know how Eyerys has made a difference to our Genesys Clients? Download our collection of case studies that illustrate how we've improved response rates and overall customer experience in Genesys and Avaya environments.
No forms, no emails, just real-world case studies.
Note: For the best viewing of our documents, please download the file and view in your PDF viewer.