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The premium customer feedback solution in the Genesys ecosystem

As a preferred Genesys AppFoundary Partner, we work with contact centre executives, managers, and leaders to craft improved customer experience and measure objective agent performance.

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Eyerys is the only contact centre feedback platform you need

Whether your want to track a specific metric, use multilingual voice surveys, make operational improvements, enable service recovery, enhance customer satisfaction or measure KPI for your teams using the Voice of the Customer data, our integrated VOC solution, Eyerys, does it all.

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GENESYS CONTACT CENTRE LEADERS TURN TO US

Our Gartner recognised contact centre survey solution helps Genesys contact centre leaders when they have specific needs within their VOC survey platforms. If you are looking for a fully omni-channel, easy-to-use survey system that integrates easily into your contact centre, we are what you are looking for.

When are we right for you?

  • When you need to deliver a strategic initiative through robust contract centre feedback;
  • When you need to manage poor customer experiences in real-time;
  • When you need a flexible feedback solution you can't find anywhere else;
  • When you need VOC analytics tools that allow for quick and easy analysis
  • When you need multilingual VOC survey options;
  • When you seek advice on best practice from your feedback partner; and
  • When you want to elevate your survey programme to the next level through an omni-channel approach.

We are the preferred feedback solution for Genesys Contact Centres because we are very different to others

Pre-Integrated

No fuss implementation into Genesys Cloud, Multi-Cloud & Genesys Engage.

Adaptable

Flexible questions, multilanguage, channels, and approaches to suit your needs.

Functional

Our Genesys survey solution is truly omni-channel and easy to integrate with real-time feedback alerts and post-escalation workflow.

Expert partnership

One team, one solution, and one partner. The most professional, experienced team waiting for you.

Transferable

Transferable across Genesys (or other) platforms, if you change technology we switch over with you.

All you need

A full turnkey offering - no need for third party IVRs, consulting services, or add-ins.

Gathering feedback in a customer's own language improves the experience and increases response rates

As one of the United States' largest nonprofit health plans operating a Genesys Cloud contact centre, our customer sought a way to gather real-time feedback from their diverse customer base - using voice surveys in multiple languages.

The implementation of  Smoke Customer Intelligence’s premium Genesys AppFoundry survey solution enabled the contact centre to achieve response rates of more than 40% to their multi-language voice surveys.

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Eyerys in Genesys

What you need to know about using Eyerys in Genesys

Our Genesys network and client base often ask the same questions - We sat with our solution guru's, and here is what they had to say about using our VoC platform within your Genesys contact centre.
Read more about how our Voice of the Customer platform integrates into Genesys Cloud, Multicloud, or Engage. Find out what benefit you can expect to gain from our premium solution