A home is much more than 4 walls - it's where memories are made and lives are lived. The experience of living is what makes a house a home.
Location may attract residents, but the living experience will keep them
How does your Resident Experience measure up?
Our Customer Story
A RESIDENT EXPERIENCE THAT MAKES A HOUSE A HOME
Residence satisfaction is a leading reason that people chose to move in and stay in specific properties for the long term. Gathering resident feedback at important maintenance - such as move in, repair completion or contract renewal is an ideal way to not only understand resident satisfaction, but discover where it needs to be improved.
Integration with property management software means that resident feedback surveys can be automatically triggered using data points already active within the property management organisation. Such automated survey triggers not only increase the sample sizes of residents surveyed, but take away the hassle of manual intervention when it comes to feedback studies.
Moving in is the first moment-of-truth for a resident. From contracting, to payments and physical environment, many factors drive satisfaction
During a residents stay surveys such as pulse, anti-social behaviour, intention to renew & tenancy sustainment studies are invaluable.
Each interaction with your service centre whether telephonically, via email or webchat, as well as in-app adds to the overall resident experience.
Whether a scheduled repair in the home, grounds maintenance or capital works, feedback helps you manage contractors & delight residents.