Location may attract residents, but the living experience will keep them

How does your Resident Experience measure up?

Download our Voice of the Resident Brochure here


Our Customer Story

Property management integration for easy resident feedback

A RESIDENT EXPERIENCE THAT MAKES A HOUSE A HOME


Residence satisfaction is a leading reason that people chose to move in and stay in specific properties for the long term. Gathering resident feedback at important maintenance - such as move in, repair completion or contract renewal is an ideal way to not only understand resident satisfaction, but discover where it needs to be improved. 

Integration with property management software means that resident feedback surveys can be automatically triggered using data points already active within the property management organisation. Such automated survey triggers not only increase the sample sizes of residents surveyed, but take away the hassle of manual intervention when it comes to feedback studies.

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VOC for Real Estate

Why the Real Estate sector trusts us.

 

  • We help our customers engage with millions of residents across multiple touch points annually; 
  • We remove the  complexity from Resident Experience with a pre-designed toolkit; 
  • Regular touchpoint & large satisfaction studies helps you manage your full spectrum of resident engagements; 
  • Real-time escalations  provide the information necessary to recover from service failures rapidly, as well as track root-causes of dissatisfaction over time;
  • Integration into property management software & telephony platforms removes the need for manual intervention;
  • Reporting offers departments & property managers measurement and bench marking enabling the identification of pain-points.

Download our Voice of the Resident Brochure here

 

UNDERSTANDING YOUR RESIDENT EXPERIENCE BY MEASURING MAJOR TOUCH-POINTS


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New Leases & Moving in

Moving in is the first moment-of-truth for a resident. From contracting, to payments and physical environment, many factors drive satisfaction

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Resident Touchpoints

During a residents stay surveys such as pulse, anti-social behaviour, intention to renew & tenancy sustainment studies are invaluable.

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Customer Service Centre

Each interaction with your service centre whether telephonically, via email or webchat, as well as in-app adds to the overall resident experience.

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Repairs & Maintenance

Whether a scheduled repair in the home, grounds maintenance or capital works, feedback helps you manage contractors & delight residents.