Avaya Approved
No fuss implementation into Avaya thanks to our DevConnect certificatoin.
The premium customer feedback solution in the Avaya ecosystem
Are you a customer centre executive, manager, or team leader in a contact centre? Discover how our user-friendly, ready-to-deploy Avaya-based Voice of the Customer (VOC) programme can transform your customer engagement. At SmokeCI, we believe that understanding and responding to customer feedback is essential for business growth. Let us show you why we are the trusted partner for enhancing customer experience.
Eyerys is the only VOC Contact Centre Platform you will ever need
We are an Avaya DevConnect Technology Partner, with a Gartner-recognised survey solution that helps contact centre managers rate, monitor and improve their contact centre agents' performance seamlessly and in real-time.
Perhaps you're familiar with what's promised in typical feedback solutions. However, experiencing the full potential of our VOC for contact centres with Eyerys is something entirely different.
- Avaya Approved DevConnect Technology Partner.
- Truly omnichannel with real-time alerts and post-escalation flows.
- Transferable across Avaya and other tech stacks.
- Flexible questions.
- Multilingual Surveys.
- Expertise and access to dedicated customer success managers.
- No third-party VRS, consulting services or add-ons.
- Works with Avaya VoIP contact centres
- AI-driven voice-to-text sentiment analysis, saving man-hours
Get the best out of your feedback programme
Our Avaya network and client base often ask the same questions - so we have put together our top 6 tips when wanting to get the best out of a feedback solution in an Avaya contact centre.
Learn how to easily implement a voice of the customer solution in your Avaya contact centre, and to get the most out of the programme. From survey design, to best practice integration - we share the lessons we have learnt of customer surveys in Avaya contact centres.
Fully Functional
Our Genesys survey solution is truly omni-channel and easy to integrate with real-time feedback alerts and post-escalation workflow.
Transferable
Transferable across Avaya (or other) platforms, if you change technology we switch over with you.
Adaptable
Flexible questions, multilanguage, channels, and approaches to suit your needs.
Expert Partnership
One team, one solution, one true partner. Our experienced team is ready to closely collaborate with you, ensuring tailored support and professional service at every step.
All-in-One Solution
A full turnkey offering - no need for third-party IVRs, consulting services, or add-ins.
Want to Know More?
Book some time with sales to discuss your needs and how Eyerys can help your clients make the most out of their VOC programme.
Download Our Brochure
Read our brochure to understand more about how Eyerys can work in your Genesys environment.
Download Our Case Studies
Want to know how Eyerys has made a difference to our Genesys Clients? Download our collection of case studies that illustrate how we've improved response rates and overall customer experience in Genesys and Avaya environments.
No forms, no emails, just real-world case studies.