The premium customer feedback solution in the Avaya ecosystem
We work with contact centre executives, managers, and leaders to craft improved customer experience and measure objective agent performance.
AVAYA CONTACT CENTRE LEADERS TURN TO US
Our Gartner recognised customer survey solution helps Avaya contact centre leaders when they have specific needs. If you are looking for a fully omni-channel, easy to use system that integrates easily into your environment, we are what you are looking for.
When are we right for you?
- When you need to deliver a strategic initiative through robust contract centre feedback;
- When you need to manage poor customer experiences in real-time;
- When you need a flexible feedback solution you can't find anywhere else;
- When you seek advice on best practice from your feedback partner; and
- When you want to elevate your survey programme to the next level through an omni-channel approach.
We are the preferred feedback solution for Avaya contact centres because we are very different to others
No fuss implementation into Avaya thanks to our DevConnect certification.
Flexible questions, languages, channels, and approaches to suit your needs.
Truly omni-channel, with real-time alerts and post escalation workflow.
One team, one solution, and one partner. The most professional, experienced team waiting for you.
Transferable across Avaya (or other) platforms, if you change technology we switch over with you.
All you need
A full turnkey offering - no need for third party IVRs, consulting services, or add-ins.