Avaya Approved
No fuss implementation into Avaya thanks to our DevConnect certification.
The premium customer feedback solution in the Avaya ecosystem
Are you a contact centre executive, manager or team leader? Discover how our ready-to-deploy, Avaya-based customer feedback programme can transform how you engage customers. At Smoke CI, we believe that understanding and acting on customer feedback is essential for growth. Here is why teams trust us to improve their customer experience.
Eyerys is the only contact centre feedback solution you will ever need
We are an Avaya DevConnect Technology Partner, with a Gartner-recognised survey solution that helps contact centre managers rate, monitor and improve their contact centre agents' performance seamlessly and in real-time.
Perhaps you're familiar with what's promised in typical feedback solutions. However, experiencing the full potential of Eyerys for contact centres is something entirely different.
- Avaya Approved DevConnect Technology Partner.
- Truly omnichannel with real-time alerts and post-escalation flows.
- Transferable across Avaya and other tech stacks.
- Flexible questions.
- Multilingual Surveys.
- Expertise and access to dedicated customer success managers.
- No third-party VRS, consulting services or add-ons.
- Works with Avaya VoIP contact centres
- AI-driven voice-to-text sentiment analysis, saving man-hours
Get the best out of your feedback programme
Our Avaya network and client base often ask the same questions - so we have put together our top 6 tips when wanting to get the best out of a feedback solution in an Avaya contact centre.
Learn how to easily implement a voice of the customer solution in your Avaya contact centre, and to get the most out of the programme. From survey design, to best practice integration - we share the lessons we have learnt of customer surveys in Avaya contact centres.
Fully Functional
Our Avaya survey solution is truly omni-channel and easy to integrate with real-time feedback alerts and post-escalation workflow.
Transferable
Transferable across Avaya (or other) platforms, if you change technology we switch over with you.
Adaptable
Flexible questions, multilanguage, channels, and approaches to suit your needs.
Expert Partnership
One team, one solution, one true partner. Our experienced team is ready to closely collaborate with you, ensuring tailored support and professional service at every step.
All-in-One Solution
A full turnkey offering - no need for third-party IVRs, consulting services, or add-ins.
Want to Know More?
Looking for more information? Tell us what you'd like to know and we'll get back to you via email.
Book a Call With Sales
Book some time with sales to discuss your needs and how Eyerys can help you get more from your customer feedback programme.
Download Our Brochure
Read our brochure to understand more about how Eyerys can work in your Avaya environment.
Download Our Case Studies
Want to know how Smoke CI has made a difference to our Avaya clients? Download our collection of case studies that illustrate how we've improved response rates and overall customer experience in Avaya environments.
No forms, no emails, just real-world case studies.