Automotive CX, Your Way.

 

Flexible customer experience solutions for every state of the ownership journey.
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Why Experience Matters in Automotive

75% of vehicle ownership is emotional. Your CX should be, too.

 

It’s not just about horsepower or tech specs. Today’s automotive customers expect seamless, emotionally intelligent experiences, before, during, and long after purchase. Smoke CI helps you deliver on those expectations, with customer experience solutions designed to flex to your brand, region, and dealership structure.

 

Smart. Scalable. No Extra Complexity

  • Simple to use & flexible to roll out

  • Designed for teams who want results, not complexity

  • Built for dealerships, operations and real people, working across in-store, digital, contact centre and loyalty

Built to Flex. Powered by Insight.

No two brands are the same, your CX strategy shouldn’t be either.

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OEM Ready

Stay aligned with the corporate standards with custom locally.

 

Sedan Car

Dealer Friendly

Give every site the tools to listen, respond and improve.

Support

Service Centric

Close the loop post-service and turn fixes into long-term loyalty.

Customer Support

Contact Centre

Equip your teams with real-time insight and next-step prompts.

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Smart Escalations

Workflows that mirror your business structure, issues sorted fast.

 

Feedback

Reporting

Access CX and operational insights and act with clarity.

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Root Cause Focus

Track failure reasons, fix pain points, and keep improving.

Progress

Instant Visibility

Live dashboards and scheduled reports to improve teams.

Experience Insights that drive loyalty.

 

Turning Ownership Emotion into Loyalty Action

A leading automotive group needed to move beyond CSI metrics. They wanted a consistent way to listen to drivers before, during, and after purchase.

 

What Smoke CI did:
  • Implemented multi-channel surveys post-sale and post-service
  • Enabled Smart Touch alerts to route feedback to the right dealership teams
  • Rolled out dashboards from OEM level down to dealership teams
  • Delivered insights by channel, region, and customer journey stage
The Result:
  • CSI improvement within the first 3 months
  • Faster recovery on low-scoring experiences
  • Group-wide visibility to drive continuous improvement
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