Turn real-time contact centre feedback into action

Seamlessly integrated with leading telephony systems. Built for contact centres, secure for enterprises.

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Listen to, consolidate and act on contact centre feedback

 

Smoke CI redefines contact centre feedback, capturing, analysing and acting on customer insight in one place. With seamless integration into leading telephony systems, we help contact centres collect real-time feedback, surface what matters and act on it fast. A solution built for enterprises and ready to turn feedback into results.

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Ready-to-Use Contact Centre Feedback Solution

Our comprehensive Contact Centre Feedback toolkit is perfect for use in a contact centre environment, measuring performance, processes, and overall customer experience.

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Agent Performance Management

Drill-down to an individual agent level, or review as teams across various locations to make improvements where needed.

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Omnichannel Distribution

Reach your customers on their preferred communication channels

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Automatic Escalations

Mange low scores and recover seamlessly from one system

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Real-Time Surveys & Metrics

Capture insights as they happen.

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Schedule Reporting

Get reports as you need them direct to your inbox.

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Customisable Widgets

Display the data that matters most by creating your own.

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Easy Deployment

Our platform effortlessly integrates with major contact centre solutions, whether in the Cloud or on-site.

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Pre-Integrated

Pre-integrated into Avaya and Genesys, and compatible with most other telephony VOiP and cloud-based SIP systems.

See Smoke CI in action: book your demo now

 

Make it easy for your customers to give you feedback. Tie feedback to a specific interaction, touchpoint, process and staff member. Use valuable metrics to empower and improve your customer experience.

 

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We partner with you at every step of the customer feedback journey:

At Smoke CI, we go beyond delivering a solution, we partner with your team to ensure success. Our partner approach includes:

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Metric Reporting and Analysis:

Smoke CI includes powerful reporting capabilities for NPS, CSAT, and CES, providing teams with real-time insights to track progress, identify areas for improvement, and measure the impact of changes.

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Customised Onboarding:

Tailored sessions to ensure your team is well-prepared to use Smoke CI effectively from day one.

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Ongoing Training:

Bespoke training programmes adapted to your specific business needs.

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Dedicated Customer Success:

Enjoy continuous support from a dedicated Customer Success Manager who will help you maximise the value of Smoke CI.

SmokeCI's Eyerys enhances your Avaya or Genesys environments for real time data

How Smoke CI makes contact centre feedback easy

Fragmented Feedback Across Channels? 

  • Smoke CI consolidates feedback from multiple sources, such as voice and web surveys, into a central platform, providing a unified view of customer experiences. 

Slow Response Times to Negative Feedback? 

  • Smoke CI delivers real-time alerts and automated service recovery workflows, enabling immediate action to resolve issues and lift customer satisfaction.

Difficulty Identifying the Root Cause of Problems? 

  • Our AI-driven sentiment analysis reveals underlying issues in recorded customer feedback, helping organisations make data-driven improvements. 

Concerns About Data Security and Compliance? 

  • Smoke CI adheres to the highest data protection standards, including ISO 27001 and GDPR, ensuring that feedback processes are secure and compliant.

Take a deeper dive into contact centre feedback

Brochure

 

 

 

 

 

 

 

 

 

 

 

Get the full picture. Download the Smoke CI brochure to explore detailed features, integrations and the benefits that set us apart.

 

 

 

Download Brochure

 

 

A Partner to Industry Giants

Certified
Avaya Integration

Elevate your contact centre with our Avaya-certified integration, guaranteeing a seamless VoC experience.

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Premium Genesys Integration

Harness the power of Genesys Cloud and Multi-Cloud. Ensure your VoC spans every corner of your operations.

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Partner with the software that enhances your Contact Centre

Fast setup and quick go live

Getting started is quick and efficient!

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Rapid Integration:

Smoke CI seamlessly integrates with existing telephony setups, reducing deployment time.

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Quick Start Enablement Fee:

Our low initial setup cost ensures that your contact centre can start benefiting from Smoke CI without delay.

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Go Live Within Days:

Begin collecting feedback and gaining insights almost immediately, with minimal disruption.

Want to Know More?

Looking for more information? Tell us what you'd like to know and we'll get back to you via email.

 

Book a Call With Sales

Book some time with sales to discuss your needs and how Smoke CI can revolutionise your contact centre feedback programme.

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