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White Paper: Align to and Exceed Customer Expectations
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You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...
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Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...
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Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...
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Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer...
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In this article we will cover: The Importance of brand tracking as a key element of successful Customer Experience (CX) management.
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Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
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Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
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As we wrap up this quarter, I’m excited to share some of the highlights and achievements that have marked a truly remarkable period for Smoke...
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Since 2017, the South African Government implemented Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys within...
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In our previous article, we discuss how you can create engagement at various touch points throughout your tenants journey. Today, we're discussing...
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At Smoke Customer Intelligence, we believe that continuous improvement is key to maintaining a competitive edge in today's market. Leveraging Voice...
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As social housing managers, understanding and adapting to your tenants' evolving needs is crucial. The dynamics of their lives – from job changes and...
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It’s no secret that the cost of healthcare in South Africa is bordering on excessive in South Africa, and when you or a loved one are critically ill...
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Safety and harmony are vital for building a community and as housing managers, you are not just overseeing properties; you're nurturing these...
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In customer service, Interactive Voice Response (IVR) systems are important for good customer service. If you're in charge of customer experience or...
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Imagine how different Harry Potter’s journey would’ve been if as early as book one he’d asked Professor Dumbledore about the time turner? Nip back in...
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The insurance industry stands at the forefront of a digital revolution, with emerging technologies like Bitcoin, artificial intelligence (AI),...
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[Johannesburg, May 2024] – SmokeCI, a leader in Customer Experience solutions, is delighted to announce the promotion of Sarah Lubbe to Chief Revenue...