Smoke Customer Intelligence

Happy customer with repair person.

2 min read

White Paper: Align to and Exceed Customer Expectations

Listen to this article by clicking play above.

Read More
Proactive Customer Service with AI and Predictive Analytics Explaining the Trend

1 min read

Proactive Customer Service with AI and Predictive Analytics

You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...

Read More
Smoke CI Leadership Study

1 min read

Case Study: Using EE to Grow Your Management Team.

Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...

Read More
Male banking client, happy with his internet banking experience

1 min read

Driving Compliance and Customer Satisfaction Across Africa

Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...

Read More
Why Eyerys is the Best Choice for VoC and VoE Solutions

3 min read

Why Eyerys is the Best Choice for VoC and VoE Solutions

Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer...

Read More
How to Measure Brand with CX

3 min read

How to elevate your brand using Brand Tracking and Customer Experience.

In this article we will cover: The Importance of brand tracking as a key element of successful Customer Experience (CX) management.

Read More
Infographic Poster

2 min read

How to design an effective customer feedback survey

Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...

Read More

1 min read

10 Steps to Mastering Customer Experience

Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...

Read More
All the news from the past quarter featuring Grant Ansell

1 min read

All The Highlights From Q2 at Smoke Customer Intelligence

As we wrap up this quarter, I’m excited to share some of the highlights and achievements that have marked a truly remarkable period for Smoke...

Read More
Unpack the HCAHPS survey and enhance healthcare quality.

3 min read

Understanding the HCAHPS Survey for Health Care Providers.

Since 2017, the South African Government implemented Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys within...

Read More
Enhance tenant satisfaction with timely, quality repairs. Learn to leverage feedback and maintain high standards in housing management.

2 min read

Level Up Your Housing Maintenance By Asking The Right Questions

In our previous article, we discuss how you can create engagement at various touch points throughout your tenants journey. Today, we're discussing...

Read More
Team of VOC managers discussing improvement

2 min read

Transform Your Business with Continuous VoC Insights: A Step-by-Step Guide

At Smoke Customer Intelligence, we believe that continuous improvement is key to maintaining a competitive edge in today's market. Leveraging Voice...

Read More
Tips for Optimising Engagement Throughout Your Tenants Journey - Image of two people packing boxes for a move

2 min read

Tips for Optimising Engagement Throughout Your Tenant Journey

As social housing managers, understanding and adapting to your tenants' evolving needs is crucial. The dynamics of their lives – from job changes and...

Read More
Patients use your voice: Using the HCAHPS surveys to make yourself heard.

2 min read

Patients use your voice: Using the HCAHPS surveys to make yourself heard.

It’s no secret that the cost of healthcare in South Africa is bordering on excessive in South Africa, and when you or a loved one are critically ill...

Read More
Building Safer Communities: Taking on Anti-Social Behaviour

1 min read

Building Safer Communities: Taking on Anti-Social Behaviour

Safety and harmony are vital for building a community and as housing managers, you are not just overseeing properties; you're nurturing these...

Read More
Enhancing Customer Engagement: Key Tips for Your IVR Strategy

2 min read

Enhancing Customer Engagement: Key Tips for Your IVR Strategy

In customer service, Interactive Voice Response (IVR) systems are important for good customer service. If you're in charge of customer experience or...

Read More
Keeping Communication Flowing for Housing Officers and Tenants Like a Wizard

2 min read

Keeping Communication Flowing for Housing Officers and Tenants Like a Wizard

Imagine how different Harry Potter’s journey would’ve been if as early as book one he’d asked Professor Dumbledore about the time turner? Nip back in...

Read More

2 min read

Using IVR to Future-Proof Your Insurance Offering.

The insurance industry stands at the forefront of a digital revolution, with emerging technologies like Bitcoin, artificial intelligence (AI),...

Read More

1 min read

SmokeCI Announces Sarah Lubbe as Chief Revenue Officer

[Johannesburg, May 2024] – SmokeCI, a leader in Customer Experience solutions, is delighted to announce the promotion of Sarah Lubbe to Chief Revenue...

Read More