1 min read
Smoke Customer Intelligence: 10 June 2025
In every great story, there’s a hero. But sometimes, the most powerful heroes work behind the scenes quietly ensuring success, eliminating obstacles, and keeping everything on track. In the world of customer experience (CX), that hero is Smoke CI’s...
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2 min read
Smoke Customer Intelligence: 03 June 2025
We live in the age of instant feedback. Five-star ratings. Emojis. One-click surveys. Data at scale. But when was the last time you heard something...
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Smoke Customer Intelligence: 26 May 2025
Customer experience isn’t just about what gets done. It’s about how it feels while it’s happening.
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Smoke Customer Intelligence: 20 May 2025
How Smart Touch Enhances Efficiency
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Smoke Customer Intelligence: 12 May 2025
You fixed the issue. You answered the call. You followed the process.
3 min read
Smoke Customer Intelligence: 05 May 2025
In customer experience today, “listening” has become synonymous with “measuring.”
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Smoke Customer Intelligence: 22 April 2025
Effective feedback management is the cornerstone of exceptional customer experience (CX). When businesses neglect structured feedback collection and...
3 min read
Smoke Customer Intelligence: 17 April 2025
When you think about great customer experience (CX), the Easter Bunny probably isn’t the first expert that comes to mind. But hear us out – there is...
2 min read
Smoke Customer Intelligence: 08 April 2025
When your customers are driven by their feelings, actionable insights are the key to retention. However, the challenge lies in transforming mountains...
2 min read
Smoke Customer Intelligence: 31 March 2025
Choosing the right Customer Experience (CX) partner is a critical decision that can shape your organisation’s ability to deliver exceptional customer...
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Smoke Customer Intelligence: 17 March 2025
While St. Patrick’s Day might be all about shamrocks, luck, and green, when it comes to customer experience (CX), relying on luck is not a strategy...
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Smoke Customer Intelligence: 24 February 2025
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Smoke Customer Intelligence: 14 February 2025
Engaged employees are at the heart of delivering exceptional customer service, particularly in contact centres. When employees feel valued, their...
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Smoke Customer Intelligence: 03 February 2025
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Smoke Customer Intelligence: 07 January 2025
Not understanding your customer journey can be a little like reading a map without street names, and we don’t mean Google Maps or Waze.
2 min read
Smoke Customer Intelligence: 18 December 2024
Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...
2 min read
Smoke Customer Intelligence: 18 December 2024
Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...
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Smoke Customer Intelligence: 18 December 2024
Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.
Smoke Customer Intelligence: 07 December 2024
Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...
1 min read
Smoke Customer Intelligence: 29 November 2024
As we approach the holiday season, I’m excited to reflect on the past quarter and share some highlights that truly showcase the spirit of...
