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Smoke Customer Intelligence: 18 December 2024
Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.
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Smoke Customer Intelligence: 07 December 2024
Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...
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Smoke Customer Intelligence: 29 November 2024
As we approach the holiday season, I’m excited to reflect on the past quarter and share some highlights that truly showcase the spirit of...
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Smoke Customer Intelligence: 12 November 2024
Data privacy is no joke, and when we get emails telling us that our passwords have been exposed, or read about major breaches in the headlines, it’s...
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Smoke Customer Intelligence: 30 October 2024
Listen to this article by clicking play above.
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Smoke Customer Intelligence: 29 October 2024
You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...
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Smoke Customer Intelligence: 23 October 2024
Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...
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Smoke Customer Intelligence: 16 October 2024
Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...
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Smoke Customer Intelligence: 15 October 2024
Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer...
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Smoke Customer Intelligence: 15 October 2024
In this article we will cover: The Importance of brand tracking as a key element of successful Customer Experience (CX) management.
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Smoke Customer Intelligence: 17 September 2024
Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
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Smoke Customer Intelligence: 03 September 2024
Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
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Smoke Customer Intelligence: 30 August 2024
As we wrap up this quarter, I’m excited to share some of the highlights and achievements that have marked a truly remarkable period for Smoke...
3 min read
Smoke Customer Intelligence: 20 August 2024
Since 2017, the South African Government implemented Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys within...
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Smoke Customer Intelligence: 06 August 2024
In our previous article, we discuss how you can create engagement at various touch points throughout your tenants journey. Today, we're discussing...
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Smoke Customer Intelligence: 23 July 2024
At Smoke Customer Intelligence, we believe that continuous improvement is key to maintaining a competitive edge in today's market. Leveraging Voice...
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Smoke Customer Intelligence: 09 July 2024
As social housing managers, understanding and adapting to your tenants' evolving needs is crucial. The dynamics of their lives – from job changes and...
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Smoke Customer Intelligence: 25 June 2024
It’s no secret that the cost of healthcare in South Africa is bordering on excessive in South Africa, and when you or a loved one are critically ill...
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Smoke Customer Intelligence: 18 June 2024
Safety and harmony are vital for building a community and as housing managers, you are not just overseeing properties; you're nurturing these...
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Smoke Customer Intelligence: 11 June 2024
In customer service, Interactive Voice Response (IVR) systems are important for good customer service. If you're in charge of customer experience or...
