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Smoke Customer Intelligence: 18 December 2024
Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want answers—fast and easy. Enter voice and conversational interfaces, the new heroes of customer interactions!...
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Smoke Customer Intelligence: 18 December 2024
Discover the insights from 2+ million responses across 10 industries and 5 survey methods in our comprehensive benchmark study.
Smoke Customer Intelligence: 07 December 2024
Driving Compliance and Operational Efficiency Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK...
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Smoke Customer Intelligence: 29 November 2024
As we approach the holiday season, I’m excited to reflect on the past quarter and share some highlights that truly showcase the spirit of...
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Smoke Customer Intelligence: 12 November 2024
Data privacy is no joke, and when we get emails telling us that our passwords have been exposed, or read about major breaches in the headlines, it’s...
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Smoke Customer Intelligence: 30 October 2024
Listen to this article by clicking play above.
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Smoke Customer Intelligence: 29 October 2024
You, like many, may be tired of hearing about Artificial Intelligence (AI) in every other article, however, as we move past the “proof of use” period...
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Smoke Customer Intelligence: 23 October 2024
Strong leadership is vital for driving company success and fostering an engaged workforce. At Smoke Customer Intelligence, we understand the...
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Smoke Customer Intelligence: 16 October 2024
Listen to this article by clicking the player above. Managing customer experience across the African continent, with its diverse regulations and...
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Smoke Customer Intelligence: 15 October 2024
Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer...
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Smoke Customer Intelligence: 15 October 2024
In this article we will cover: The Importance of brand tracking as a key element of successful Customer Experience (CX) management.
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Smoke Customer Intelligence: 17 September 2024
Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
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Smoke Customer Intelligence: 03 September 2024
Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
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Smoke Customer Intelligence: 30 August 2024
As we wrap up this quarter, I’m excited to share some of the highlights and achievements that have marked a truly remarkable period for Smoke...
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Smoke Customer Intelligence: 20 August 2024
Since 2017, the South African Government implemented Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys within...
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Smoke Customer Intelligence: 06 August 2024
In our previous article, we discuss how you can create engagement at various touch points throughout your tenants journey. Today, we're discussing...
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Smoke Customer Intelligence: 23 July 2024
At Smoke Customer Intelligence, we believe that continuous improvement is key to maintaining a competitive edge in today's market. Leveraging Voice...
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Smoke Customer Intelligence: 09 July 2024
As social housing managers, understanding and adapting to your tenants' evolving needs is crucial. The dynamics of their lives – from job changes and...
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Smoke Customer Intelligence: 25 June 2024
It’s no secret that the cost of healthcare in South Africa is bordering on excessive in South Africa, and when you or a loved one are critically ill...
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Smoke Customer Intelligence: 18 June 2024
Safety and harmony are vital for building a community and as housing managers, you are not just overseeing properties; you're nurturing these...
