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Customer Experience (CX) Resources

Infographic Poster

2 min read

How to design an effective customer feedback survey

Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...

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1 min read

10 Steps to Mastering Customer Experience

Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...

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CX Trailblazers Cheslyn Jacobs and Jordan Seke

2 min read

CX Trailblazers: The Role of CX in building lasting customer relationships

As a passionate Pan-Africanist, CX Expert, Change manager and customer evangelist, Jordan Seke is no stranger to understanding that what makes South...

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CX Trailblazers Jordan Seke and Cheslyn Jacobs

1 min read

CX Trailblazers: What it takes to build an award-winning bank.

Since its founding in February 2019, TymeBank has rapidly become one of South Africa’s best digital banking institutions. Boasting an impressive...

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Staff Training Sessoin

1 min read

Use CX to Create Customer-centric Training Guides for Your Teams

Customer experience (CX) recognises that customer satisfaction is pivotal in driving business innovation. With employee engagement moving from a...

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Leadership discussing metrics

2 min read

Proving The Value of CX to the C-Suite

As a Customer Experience (CX) Manager or Officer, your role extends beyond coordinating with your internal departments, agents or service staff and...

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Cardboard Family under a paper umbrella

1 min read

Insurers: Does Your Online Service Deliver a Great Customer Experience

Insurance is an industry where emotions run high and tensions are mounted. Making simplicity and speed of service resolution are paramount. The...

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