2 min read
How to design an effective customer feedback survey
Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
2 min read
Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
1 min read
Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
2 min read
As a passionate Pan-Africanist, CX Expert, Change manager and customer evangelist, Jordan Seke is no stranger to understanding that what makes South...
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Since its founding in February 2019, TymeBank has rapidly become one of South Africa’s best digital banking institutions. Boasting an impressive...
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Customer experience (CX) recognises that customer satisfaction is pivotal in driving business innovation. With employee engagement moving from a...
2 min read
As a Customer Experience (CX) Manager or Officer, your role extends beyond coordinating with your internal departments, agents or service staff and...
1 min read
Insurance is an industry where emotions run high and tensions are mounted. Making simplicity and speed of service resolution are paramount. The...