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Industry: Financial Services

2 min read

The Hidden CX Layer in B2B2C Relationships. Why Financial Services Must Measure the Broker Experience

Smoke Customer Intelligence: 13 March 2026

Many financial services organisations invest heavily in Voice of the Customer programmes.

CX Trends & Insights Industry: Financial Services

2 min read

3 Practical Ways to Calculate the ROI of CX in Financial Services

Smoke Customer Intelligence: 13 March 2026

One of the most common questions CX leaders hear from executives is simple:

CX Trends & Insights Industry: Financial Services

3 min read

What NPS Data Reveals About Customer Loyalty in Short-Term Insurance

Smoke Customer Intelligence: 13 March 2026

Net Promoter Score is widely used across financial services to measure customer loyalty and advocacy. In short-term insurance, however, interpreting...

CX Trends & Insights Customer Satisfaction Strategy Industry: Financial Services

CX Trailblazers Cheslyn Jacobs and Jordan Seke

2 min read

CX Trailblazers: Building Lasting Customer Relationships Through CX

Smoke Customer Intelligence: 23 April 2024

As a passionate Pan-Africanist, CX Expert, Change manager and customer evangelist, Jordan Seke is no stranger to understanding that what makes South...

Customer Experience (CX) Resources Industry: Financial Services

CX Trailblazers Jordan Seke and Cheslyn Jacobs

1 min read

CX Trailblazers: What it takes to build an award-winning bank.

Smoke Customer Intelligence: 18 April 2024

Since its founding in February 2019, TymeBank has rapidly become one of South Africa’s best digital banking institutions. Boasting an impressive...

Customer Experience (CX) Resources Industry: Financial Services