1 min read
Inspiring Enhanced CX Through Rewards
Are you utilising a rewards programme within your contact centre? The role of a Contact Centre Manager is pivotal in fostering a positive work...
Smoke CI Articles
Explore our content:
Employee Engagement
2 min read
Employee Engagement for Better Customer Experience
Beverley Dormer: 30 January 2024
Have you heard about Employee Engagement (EE) yet? If not, it's high time you did! It's quickly becoming the most valuable tool in your Customer...
1 min read
What is a high-performance team, and why you want one!
Sure! A high-performance team is a group of individuals who work collaboratively towards a common goal, delivering exceptional results in a timely...
3 min read
The Ripple Effect of Non-monetary recognition of Your Employees
Sarah Lubbe: 01 September 2023
As a CEO or owner of a company, you understand the importance of recognizing your employees for their hard work and dedication. But oftentimes, it...
2 min read
Keeping Ahead of The Pack: The Power of Voice of Customer
Beverley Dormer: 28 August 2023
In an age where the world shrinks daily, driven by technology, remote work, and seamless communication, businesses are leaping into global markets....
8 min read
Celebrating Women In Tech
Beverley Dormer: 09 August 2023
In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the...
2 min read
Exploring the Impact of Employee Engagement on Business Success
Beverley Dormer: 31 July 2023
Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...
1 min read
The Benefits of an Open-Door Policy At The Workplace
Beverley Dormer: 22 July 2023
THE BENEFITS OF AN OPEN-DOOR POLICY IN THE WORKPLACE
2 min read
The Power of a Simple "Thank You"
A SIMPLE “THANK YOU” CAN GO A LONG WAY TO MAKING YOUR TEAM FEEL RECOGNISED
2 min read
Common Day-to-Day Mistakes That Leaders Make And How to Avoid Them
Sarah Lubbe: 15 June 2023
In today's fast-paced business world, it can be tempting for leaders and managers to focus on the big picture and overlook the importance of small,...
2 min read
Micromanagement Versus Empowerment: Finding Balance As a Manager
Sarah Lubbe: 01 June 2023
As a manager or team leader, it can be challenging to strike the right balance between micromanaging and empowering your team. On one hand, you want...
2 min read
The Importance of Individuals Contributing to Your Organizations' Goal
Andrew Cook: 11 May 2023
TIPS FOR TEAM LEADERS TO MANAGE THESE TWO IMPORTANT EXPECTATIONS WITHIN THEIR DEPARTMENTS
2 min read
Leadership Styles and Employee Engagement
Andrew Cook: 11 May 2023
Employee engagement is a critical aspect of organizational success. Engaged employees are more productive, committed, and satisfied with their work....
2 min read
Mistakes You're Making That's Losing "Face" With Your Colleagues
Building trust and credibility in the workplace is vital to developing strong working relationships with your colleagues. However, it can be easily...
2 min read
Why Having a Friends Matters at the Office
WHY HAVING A FRIEND IN THE WORKPLACE MATTERS Workplace friendships can have a profound impact on our overall well-being and job satisfaction....
3 min read
Cultivating a Sense of Accomplishment At the Workplace
Beverley Dormer: 02 March 2023
A sense of accomplishment at work is essential for personal growth, job satisfaction, and overall well-being. It fuels motivation, boosts...
2 min read
Embracing Upskilling: A Strategic Imperative for Managers
Sarah Lubbe: 16 February 2023
In today's rapidly evolving business landscape, organizations are faced with the ongoing challenge of keeping up with technological advancements,...
2 min read
Investing in Growth for Organisational Success
Andrew Cook: 02 February 2023
These days, investing in employee development is no longer just a perk but a strategic imperative. As an HR executive, you play a vital role in...
2 min read
Your employee engagement strategy depends on how you enable career growth in your business
Sarah Lubbe: 01 December 2022
Employee engagement has become a key priority for HR executives in recent years. While there are many factors that can contribute to employee...
2 min read
The Significance of Regular Feedback for Teams.
Andrew Cook: 24 November 2022
Providing regular feedback to employees is essential to keeping them motivated and engaged in the workplace. Employees who receive regular feedback...