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Andrew Cook: 11 May 2023
TIPS FOR TEAM LEADERS TO MANAGE THESE TWO IMPORTANT EXPECTATIONS WITHIN THEIR DEPARTMENTS
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Andrew Cook: 11 May 2023
Employee engagement is a critical aspect of organizational success. Engaged employees are more productive, committed, and satisfied with their work....
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Andrew Cook: 02 February 2023
These days, investing in employee development is no longer just a perk but a strategic imperative. As an HR executive, you play a vital role in...
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Andrew Cook: 24 November 2022
Providing regular feedback to employees is essential to keeping them motivated and engaged in the workplace. Employees who receive regular feedback...
1 min read
Andrew Cook: 13 October 2022
As a CEO, you may be aware that high employee turnover can be a costly issue for your company. Employee engagement plays a key role in staff...
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Andrew Cook: 15 September 2022
Employee retention is a critical concern for executives as it directly impacts organizational stability, productivity, and overall success. In the...
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Andrew Cook: 25 August 2022
In any organization, recognizing and appreciating the contributions of all employees is crucial for maintaining a positive and inclusive work...
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Andrew Cook: 30 June 2022
In today's rapidly evolving business landscape, effective leadership goes beyond technical expertise and traditional management skills. Emotional...
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Andrew Cook: 12 May 2022
Managers play a critical role in shaping the culture and direction of their teams. As a manager, it is essential to demonstrate your alignment with...
4 min read
Andrew Cook: 05 February 2021
Recently, our CEO, Andrew Cook published his thoughts on how an inbound contact centre should measure their success (check out his eBook on his...
3 min read
Andrew Cook: 11 April 2019
There is no doubt that George RR Martin and HBO have created a phenomenon. Never has a television series final season been so hotly debated,...
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Andrew Cook: 25 June 2018
Customer Experience lessons from Virgin Group
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Andrew Cook: 15 November 2015
I have gained first-hand experience working within the insurance industry on their customer experience management and voice of the customer...
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Andrew Cook: 29 June 2015
It’s been a while since we discussed the importance of addressing customer needs and requirements. Your customers not only want great products and...
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Andrew Cook: 29 June 2015
I’m a firm believer that business leaders should be turning their focus to the customer journey. Many haven’t yet discovered the value of creating a...
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Andrew Cook: 29 June 2015
Forget price and product wars, getting customer satisfaction right has become the key differentiator in today’s increasingly competitive market. It’s...
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Andrew Cook: 29 June 2015
Customer experience management has become so strategic for many business leaders that companies are starting to lose sight of its purpose. While...
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Andrew Cook: 10 March 2015
Customer experience management is about balancing the fluffy stuff with optimal operations. Focusing on delighting your customers means that customer...
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Andrew Cook: 20 February 2015
Companies are talking about customer engagement and the concept is causing a stir in service-driven companies. But is customer engagement just a new...
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Andrew Cook: 13 February 2015
13 February 2015 – Andrew Cook