Smoke Customer Intelligence
Voice to Text: Transforming Contact Centres with AI Sentiment Analysis
Beverley Dormer : 21 August 2023
In this article Smoke CI explains Voice to Text and shows you how you can benefit form it in your contact centre.
Driving Compliance and Operational Efficiency
Explore how SmokeCI’s Smart Touch solution revolutionised the compliance processes for a leading UK housing association. By automating feedback collection and leveraging data-driven nudges, the association achieved:
- 46% Increased Tenant Reporting: Boosting participation in compliance reports.
- Improved Regulatory Compliance: Proactively addressing health and safety concerns.
- Time and Cost Savings: Saving four hours of manual effort each month.
With real-world results and a digital audit trail, this case study demonstrates how Smart Touch helps organisations meet regulatory standards, enhance satisfaction, and drive measurable outcomes.
What You'll Learn
- How Smart Touch uses automated nudges to engage customers at critical points.
- The tangible benefits of integrating feedback with compliance processes.
- Real results from a high-volume, highly regulated industry.
Download the Full Case Study
Discover actionable insights and proven strategies to transform your customer journeys.
How to Make Your Business Value and Act on CX Data
Sarah Lubbe : 11 September 2024
Learn how to get your business to value and act on CX data with practical tips from Sarah Lubbe, CRO at SmokeCI.
Smoke CI’s Eyerys Receives Two High Performer Badges G2 Fall 2023.
Beverley Dormer : 15 September 2023
Smoke CI’s Eyerys Enterprise CX Software Recognised with Two High Performer Badges G2 Fall 2023.