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Smoke Customer Intelligence: 27 March 2023
Resident feedback is crucial to the success of housing associations in the UK. It helps housing associations to understand their residents’ needs, preferences, and opinions on the services they provide. Active voice of the resident programs are an...
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Smoke Customer Intelligence: 24 March 2023
In the next part of our trend series, we explore the impact of trust and privacy on Customer Experience Management and what businesses can do to...
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Smoke Customer Intelligence: 20 March 2023
As the UK continues to grapple with a housing crisis, the importance of resident feedback in the housing sector has never been more crucial. In the...
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Smoke Customer Intelligence: 17 March 2023
As part of our 11-part trend series, we take a deeper look at AI-powered CX and explore how businesses can implement this trend to enhance their...
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Smoke Customer Intelligence: 13 March 2023
The value of Residence Experience cannot be underestimated in the UK. Housing associations are responsible for providing affordable and quality...
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Smoke Customer Intelligence: 08 March 2023
Mobile technology has revolutionised the way businesses interact with customers. With the majority of South Africans owning a mobile phone, companies...
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Smoke Customer Intelligence: 06 March 2023
As the UK population continues to grow, the demand for affordable and quality housing has become an important issue for many people. Housing...
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Smoke Customer Intelligence: 03 March 2023
It's important to stay up-to-date with the latest customer experience (CX) trends to ensure your business stays competitive and relevant in a rapidly...
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Smoke Customer Intelligence: 27 February 2023
In the UK, the residence journey experience is a critical aspect of housing association operations. Housing associations exist to provide affordable,...
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Smoke Customer Intelligence: 21 December 2022
Smoke Customer Intelligence today announced Eyerys has achieved High Performer and High Performer Enterprise by G2, the world’s largest and most...
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Smoke Customer Intelligence: 29 November 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, today announced Health Insurance Portability and Accountability Act (HIPAA)...
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Smoke Customer Intelligence: 27 September 2022
Smoke Customer Intelligence is proud to announce that we have achieved a B-BBEE (Broad-Based Black Economic Empowerment) Level 1 status. This...
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Smoke Customer Intelligence: 15 September 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, has received ISO 27001 certification. The certification validates Smoke CI’s...
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Smoke Customer Intelligence: 30 August 2022
In today’s highly competitive market, companies cannot afford not to have an informed Customer Experience (CX) strategy backed by a strong Voice of...
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Smoke Customer Intelligence: 13 June 2022
For any organisation, the contact centre is often the single biggest customer touchpoint. Being the voice of an organisation means that the contact...
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Smoke Customer Intelligence: 04 May 2022
A long time ago in a galaxy far, far away… a space opera about humans, aliens, and droids engaged in an interplanetary war captivated, and continues...
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Smoke Customer Intelligence: 15 December 2021
Traditional Customer Experience (CX) practices have been radically disrupted over the past two years. More customers have shifted away from...
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Smoke Customer Intelligence: 15 April 2021
The past year has made the world re-evaluate – not only what is important, but also how we do everything from schooling and shopping, through to the...
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Smoke Customer Intelligence: 26 January 2021
SMS is one of the oldest digital channels of B2C communication, with marketers tapping into its potential as early as 1999. The channel has remained...
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Smoke Customer Intelligence: 21 January 2021
The United Nations commemorates the right to education, both by enshrining the right in the Universal Declaration of Human Rights, and celebrating...
