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Sarah Lubbe: 01 December 2022
Employee engagement has become a key priority for HR executives in recent years. While there are many factors that can contribute to employee engagement, one of the most important is career growth. Employees who feel that they have opportunities to...
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Smoke Customer Intelligence: 29 November 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, today announced Health Insurance Portability and Accountability Act (HIPAA)...
3 min read
Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of...
2 min read
Andrew Cook: 24 November 2022
Providing regular feedback to employees is essential to keeping them motivated and engaged in the workplace. Employees who receive regular feedback...
2 min read
Fostering a supportive workplace culture (L4BH2) is vital to building a positive work environment where employees feel valued, appreciated, and cared...
2 min read
Creating a supportive workplace culture is crucial for any organization. A supportive workplace culture refers to an environment where positive...
1 min read
Andrew Cook: 13 October 2022
As a CEO, you may be aware that high employee turnover can be a costly issue for your company. Employee engagement plays a key role in staff...
2 min read
Empowering staff in the workplace can be a powerful way to show that you care about their well-being and their growth within the organization....
2 min read
Providing customers with an omni-channel experience is important for optimising the customer interactions and increasing the accuracy and depth of...
1 min read
Smoke Customer Intelligence: 27 September 2022
Smoke Customer Intelligence is proud to announce that we have achieved a B-BBEE (Broad-Based Black Economic Empowerment) Level 1 status. This...
1 min read
Smoke Customer Intelligence: 15 September 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, has received ISO 27001 certification. The certification validates Smoke CI’s...
2 min read
Andrew Cook: 15 September 2022
Employee retention is a critical concern for executives as it directly impacts organizational stability, productivity, and overall success. In the...
3 min read
Smoke Customer Intelligence: 30 August 2022
In today’s highly competitive market, companies cannot afford not to have an informed Customer Experience (CX) strategy backed by a strong Voice of...
2 min read
Andrew Cook: 25 August 2022
In any organization, recognizing and appreciating the contributions of all employees is crucial for maintaining a positive and inclusive work...
2 min read
Sarah Lubbe: 28 July 2022
Committed employees are an invaluable asset to any organization. Their unwavering dedication, passion, and drive have a direct impact on the quality...
2 min read
Employee burnout has emerged as a pressing concern in today's fast-paced and demanding work environment. As executives and management, it is crucial...
2 min read
Sarah Lubbe: 14 July 2022
As managers and team leaders, it is essential to create an environment where employees find their jobs interesting and exciting. When employees are...
2 min read
Andrew Cook: 30 June 2022
In today's rapidly evolving business landscape, effective leadership goes beyond technical expertise and traditional management skills. Emotional...
2 min read
Having a positive attitude at work not only enhances your own well-being but also contributes to a harmonious and productive workplace. By adopting...
2 min read
Smoke Customer Intelligence: 13 June 2022
For any organisation, the contact centre is often the single biggest customer touchpoint. Being the voice of an organisation means that the contact...
