2 min read
Sarah Lubbe: 10 March 2023
As part of our 11 part trend series, we examine hyper personalisation as a trend that continues to impact customer experience.
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2 min read
Smoke Customer Intelligence: 08 March 2023
Mobile technology has revolutionised the way businesses interact with customers. With the majority of South Africans owning a mobile phone, companies...
2 min read
Smoke Customer Intelligence: 06 March 2023
As the UK population continues to grow, the demand for affordable and quality housing has become an important issue for many people. Housing...
2 min read
Smoke Customer Intelligence: 03 March 2023
It's important to stay up-to-date with the latest customer experience (CX) trends to ensure your business stays competitive and relevant in a rapidly...
3 min read
Beverley Dormer: 02 March 2023
A sense of accomplishment at work is essential for personal growth, job satisfaction, and overall well-being. It fuels motivation, boosts...
2 min read
Smoke Customer Intelligence: 27 February 2023
In the UK, the residence journey experience is a critical aspect of housing association operations. Housing associations exist to provide affordable,...
2 min read
Sarah Lubbe: 16 February 2023
In today's rapidly evolving business landscape, organizations are faced with the ongoing challenge of keeping up with technological advancements,...
2 min read
Andrew Cook: 02 February 2023
These days, investing in employee development is no longer just a perk but a strategic imperative. As an HR executive, you play a vital role in...
1 min read
Smoke Customer Intelligence: 21 December 2022
Smoke Customer Intelligence today announced Eyerys has achieved High Performer and High Performer Enterprise by G2, the world’s largest and most...
2 min read
Sarah Lubbe: 01 December 2022
Employee engagement has become a key priority for HR executives in recent years. While there are many factors that can contribute to employee...
1 min read
Smoke Customer Intelligence: 29 November 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, today announced Health Insurance Portability and Accountability Act (HIPAA)...
3 min read
Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of...
2 min read
Andrew Cook: 24 November 2022
Providing regular feedback to employees is essential to keeping them motivated and engaged in the workplace. Employees who receive regular feedback...
2 min read
Fostering a supportive workplace culture (L4BH2) is vital to building a positive work environment where employees feel valued, appreciated, and cared...
2 min read
Creating a supportive workplace culture is crucial for any organization. A supportive workplace culture refers to an environment where positive...
1 min read
Andrew Cook: 13 October 2022
As a CEO, you may be aware that high employee turnover can be a costly issue for your company. Employee engagement plays a key role in staff...
2 min read
Empowering staff in the workplace can be a powerful way to show that you care about their well-being and their growth within the organization....
2 min read
Providing customers with an omni-channel experience is important for optimising the customer interactions and increasing the accuracy and depth of...
1 min read
Smoke Customer Intelligence: 27 September 2022
Smoke Customer Intelligence is proud to announce that we have achieved a B-BBEE (Broad-Based Black Economic Empowerment) Level 1 status. This...
1 min read
Smoke Customer Intelligence: 15 September 2022
Smoke Customer Intelligence, a Voice of the Customer software provider, has received ISO 27001 certification. The certification validates Smoke CI’s...
