3 min read
Beverley Dormer: 02 October 2023
What does CX and EE have to do with ROI when it comes down to your NPS and CSAT scores? …. If you’ve followed that sentence, well done, but I’ve a bigger question for you - would the most junior member on your team follow it? How about your manager?...
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2 min read
Beverley Dormer: 02 October 2023
It’s the end of the Quarter and your board has asked you to step up and share your Voice of the Customer Data. Pull yourself towards yourself, take a...
4 min read
Beverley Dormer: 18 September 2023
I had a teacher who was obsessed with comparing apples to apples. “You can’t compare oranges to apples”, “let's compare apples with apples”, “You...
1 min read
Beverley Dormer: 15 September 2023
We are so proud to have received two High Performer Badges in G2’s Fall 2023 performance index, for the sixth time running.
1 min read
Beverley Dormer: 11 September 2023
For as long as there are devices and preferences between them, the argument for embedding the first survey question in an email versus including a...
1 min read
Sure! A high-performance team is a group of individuals who work collaboratively towards a common goal, delivering exceptional results in a timely...
3 min read
Sarah Lubbe: 01 September 2023
As a CEO or owner of a company, you understand the importance of recognizing your employees for their hard work and dedication. But oftentimes, it...
2 min read
Beverley Dormer: 28 August 2023
In an age where the world shrinks daily, driven by technology, remote work, and seamless communication, businesses are leaping into global markets....
2 min read
Beverley Dormer: 21 August 2023
Barbara Blackburn was a clerical worker and typing virtuoso, who still holds the record for typing after her death in 2008 with 212 words per minute...
2 min read
Beverley Dormer: 15 August 2023
In the ever-evolving world of technology, new and exciting avenues emerge for businesses to gather valuable insights through the Voice of the...
8 min read
Beverley Dormer: 09 August 2023
In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the...
2 min read
Beverley Dormer: 31 July 2023
Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...
1 min read
Beverley Dormer: 22 July 2023
THE BENEFITS OF AN OPEN-DOOR POLICY IN THE WORKPLACE
2 min read
A SIMPLE “THANK YOU” CAN GO A LONG WAY TO MAKING YOUR TEAM FEEL RECOGNISED
2 min read
Sarah Lubbe: 15 June 2023
In today's fast-paced business world, it can be tempting for leaders and managers to focus on the big picture and overlook the importance of small,...
2 min read
Sarah Lubbe: 01 June 2023
As a manager or team leader, it can be challenging to strike the right balance between micromanaging and empowering your team. On one hand, you want...
2 min read
Andrew Cook: 11 May 2023
TIPS FOR TEAM LEADERS TO MANAGE THESE TWO IMPORTANT EXPECTATIONS WITHIN THEIR DEPARTMENTS
2 min read
Andrew Cook: 11 May 2023
Employee engagement is a critical aspect of organizational success. Engaged employees are more productive, committed, and satisfied with their work....
5 min read
Smoke Customer Intelligence: 08 May 2023
Treating Customers Fairly (TCF) is a regulatory approach that requires financial institutions to deliver fair outcomes to their customers. This...
