2 min read
Beverley Dormer: 15 August 2023
In the ever-evolving world of technology, new and exciting avenues emerge for businesses to gather valuable insights through the Voice of the Customer. At Smoke CI, we recently had the pleasure of assisting a client in the ISP industry by utilizing...
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8 min read
Beverley Dormer: 09 August 2023
In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the...
2 min read
Beverley Dormer: 31 July 2023
Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...
1 min read
Beverley Dormer: 22 July 2023
THE BENEFITS OF AN OPEN-DOOR POLICY IN THE WORKPLACE
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Beverley Dormer: 10 July 2023
2 min read
A SIMPLE “THANK YOU” CAN GO A LONG WAY TO MAKING YOUR TEAM FEEL RECOGNISED
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Sarah Lubbe: 15 June 2023
In today's fast-paced business world, it can be tempting for leaders and managers to focus on the big picture and overlook the importance of small,...
2 min read
Sarah Lubbe: 01 June 2023
As a manager or team leader, it can be challenging to strike the right balance between micromanaging and empowering your team. On one hand, you want...
2 min read
Andrew Cook: 11 May 2023
TIPS FOR TEAM LEADERS TO MANAGE THESE TWO IMPORTANT EXPECTATIONS WITHIN THEIR DEPARTMENTS
2 min read
Andrew Cook: 11 May 2023
Employee engagement is a critical aspect of organizational success. Engaged employees are more productive, committed, and satisfied with their work....
5 min read
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Smoke Customer Intelligence: 08 May 2023
Treating Customers Fairly (TCF) is a regulatory approach that requires financial institutions to deliver fair outcomes to their customers. This...
8 min read
Smoke Customer Intelligence: 02 May 2023
Everyone loves a benchmark, so we scoured the internet (and chatted to some AI) to find NPS scores for banks across the world to use as yardsticks...
2 min read
Building trust and credibility in the workplace is vital to developing strong working relationships with your colleagues. However, it can be easily...
2 min read
Smoke Customer Intelligence: 24 April 2023
In today's digital world, providing an exceptional customer experience is a key differentiator for companies in the financial services industry,...
2 min read
Smoke Customer Intelligence: 21 April 2023
Emotional CX, also known as emotional customer experience, is the latest trend in the we are covering in our trend series. It refers to the positive...
3 min read
Smoke Customer Intelligence: 14 April 2023
In the world of customer experience, businesses are constantly seeking ways to improve the interactions they have with their customers. A trend that...
2 min read
Smoke Customer Intelligence: 03 April 2023
The UK is a diverse country with a range of different generations living in housing association properties. Each generation has their own set of...
2 min read
Smoke Customer Intelligence: 31 March 2023
Omnichannel CX has been a buzzword in the customer experience industry for years, and for good reason. In today's digital age, customers expect a...
2 min read
Smoke Customer Intelligence: 27 March 2023
Resident feedback is crucial to the success of housing associations in the UK. It helps housing associations to understand their residents’ needs,...
2 min read
Smoke Customer Intelligence: 24 March 2023
In the next part of our trend series, we explore the impact of trust and privacy on Customer Experience Management and what businesses can do to...
