3 min read
Smoke Customer Intelligence: 15 October 2024
Understanding and acting on customer and employee feedback is crucial to driving business growth and enhancing satisfaction. Voice of the Customer (VoC) and Voice of the Employee (VoE) programmes have become integral to achieving these goals, and...
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3 min read
Smoke Customer Intelligence: 15 October 2024
In this article we will cover: The Importance of brand tracking as a key element of successful Customer Experience (CX) management.
2 min read
Smoke Customer Intelligence: 17 September 2024
Creating surveys that yields valuable insights is a crucial skill for Customer Experience (CX) managers and professionals. Effective surveys can help...
1 min read
Sarah Lubbe: 11 September 2024
Voice of the Customer (VoC) data is often dismissed as 'fluffy stuff'—seen merely as a nice-to-have rather than a necessity. Sarah Lubbe, CRO for...
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Smoke Customer Intelligence: 03 September 2024
Customer Experience (CX) has become a pivotal aspect of business success. With consumers having more choices than ever, delivering an outstanding...
1 min read
Smoke Customer Intelligence: 30 August 2024
As we wrap up this quarter, I’m excited to share some of the highlights and achievements that have marked a truly remarkable period for Smoke...
3 min read
Smoke Customer Intelligence: 20 August 2024
Since 2017, the South African Government implemented Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys within...
1 min read
Sarah Lubbe: 14 August 2024
Selecting the right customer experience (CX) vendor is crucial for achieving your business goals. Sarah Lubbe, CRO for Smoke Customer Intelligence,...
2 min read
Smoke Customer Intelligence: 06 August 2024
In our previous article, we discuss how you can create engagement at various touch points throughout your tenants journey. Today, we're discussing...
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Smoke Customer Intelligence: 23 July 2024
At Smoke Customer Intelligence, we believe that continuous improvement is key to maintaining a competitive edge in today's market. Leveraging Voice...
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Smoke Customer Intelligence: 09 July 2024
As social housing managers, understanding and adapting to your tenants' evolving needs is crucial. The dynamics of their lives – from job changes and...
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Smoke Customer Intelligence: 25 June 2024
It’s no secret that the cost of healthcare in South Africa is bordering on excessive in South Africa, and when you or a loved one are critically ill...
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Smoke Customer Intelligence: 18 June 2024
Safety and harmony are vital for building a community and as housing managers, you are not just overseeing properties; you're nurturing these...
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Smoke Customer Intelligence: 11 June 2024
In customer service, Interactive Voice Response (IVR) systems are important for good customer service. If you're in charge of customer experience or...
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Smoke Customer Intelligence: 04 June 2024
Imagine how different Harry Potter’s journey would’ve been if as early as book one he’d asked Professor Dumbledore about the time turner? Nip back in...
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Smoke Customer Intelligence: 28 May 2024
The insurance industry stands at the forefront of a digital revolution, with emerging technologies like Bitcoin, artificial intelligence (AI),...
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Smoke Customer Intelligence: 20 May 2024
[Johannesburg, May 2024] – SmokeCI, a leader in Customer Experience solutions, is delighted to announce the promotion of Sarah Lubbe to Chief Revenue...
3 min read
Beverley Dormer: 15 May 2024
Discover the power of IVR in enhancing customer experience and streamlining operations in contact centres.
2 min read
Smoke Customer Intelligence: 09 May 2024
