Michelle Sidambe

Team of people working happily together

3 min read

Developing and Sustaining a Successful Employee Engagement Plan

Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of LEADx), fully engaged employees contribute to higher service delivery which then leads to higher...

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Two people looking at omnichannel distribution

2 min read

Gathering Omni-Channel Feedback – What Response Rates Can You Expect?

Providing customers with an omni-channel experience is important for optimising the customer interactions and increasing the accuracy and depth of...

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