Smoke Customer Intelligence today announced Eyerys has achieved High Performer and High Performer Enterprise by G2, the world’s largest and most...

Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of...

Smoke Customer Intelligence has released our annual contact centre benchmark study, which focuses on customer satisfaction metrics across industries....

Providing customers with an omni-channel experience is important for optimising the customer interactions and increasing the accuracy and depth of...

In today’s highly competitive market, companies cannot afford not to have an informed Customer Experience (CX) strategy backed by a strong Voice of...

For any organisation, the contact centre is often the single biggest customer touchpoint. Being the voice of an organisation means that the contact...

A long time ago in a galaxy far, far away… a space opera about humans, aliens, and droids engaged in an interplanetary war captivated, and continues...

Customer experience has become far more than a buzzword – it is a proven competitive advantage when looking to attract and retain customers for the...

It’s hardly a surprise that organisations across industry’s are prioritising Customer Experience (CX) as key to their strategies in the coming years....

Traditional Customer Experience (CX) practices have been radically disrupted over the past two years. More customers have shifted away from...

2021 has been another year full of strangeness, loss, and a new way of working, living, and interacting with others. As a new COVID-19 variant rears...

For many organisations, the contact centre remains the most important customer touchpoint. With the rapid onset of remote working and the subsequent...

Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of...

Customer Experience lessons from Virgin Group  

There was a stage when McDonald’s clients’ satisfaction was on the decline. After two consecutive years of weakening scores, they focused on customer...

Every business should have a customer care strategy. Surprisingly, most of the businesses we encounter don’t. When problems or complaints arise, as...

Customer satisfaction has become absolutely essential in achieving business objectives as it provides a metric against which to measure and improve...

Smoke Customer Intelligence today announced Eyerys has achieved High Performer and High Performer Enterprise by G2, the world’s largest and most...

Smoke Customer Intelligence, a Voice of the Customer software provider, today announced Health Insurance Portability and Accountability Act (HIPAA)...

Smoke Customer Intelligence has released our annual contact centre benchmark study, which focuses on customer satisfaction metrics across industries....

Smoke Customer Intelligence is proud to announce that we have achieved a B-BBEE (Broad-Based Black Economic Empowerment) Level 1 status. This...

Smoke Customer Intelligence, a Voice of the Customer software provider, has received ISO 27001 certification. The certification validates Smoke CI’s...

Smoke Customer Intelligence, a Voice of the Customer software provider, has been named as a Notable Vendor in the Gartner "Market Guide for...

Your customers are truly why you exist. Don't forget it

Your circumstances are not beyond your control, be they good or bad. In the bad times, there are things you can do to change them. In the good times,...

It has been said that it takes 10 000 hours to become an expert at something. After a decade, the team at Smoke CI has collectively achieved more...

Measurement creates knowledge. Knowledge creates insight. Insight creates opportunity. When you have the ability to listen to your customers, you...

From the Kreepy Krauly to the CAT scan and Pratley's Putty,  South African products have time and again proven their clout on the global stage. While...

Many organisations embark on a CX strategy with a future state in mind. This is of course the starting point of any successful strategy, but those...