Managing the Voice of the Customer in Times of Crisis
We live in a world of turmoil. Periodically, unpredictable and unprecedented events shake the very core of our lives. These times require keeping a...
The opportunity of insight
18 November 2019 – Smoke Customer Intelligence Measurement creates knowledge. Knowledge creates insight. Insight creates opportunity. When you have the ability to listen to your customers, you have the ability to understand what they want, and then create programmes that deliver exceptional experiences.
South African business conquering the world
18 November 2019 – Smoke Customer Intelligence From the Kreepy Krauly to the CAT scan and Pratley's Putty, South African products have time and again proven their clout on the global stage. While operating from the southern tip of Africa can be challenging, the spirit and acumen within our organisations are unparalleled.
CX is a journey, not a destination
18 November 2019 – Smoke Customer Intelligence Many organisations embark on a CX strategy with a future state in mind. This is of course the starting point of any successful strategy, but those organisations that truly succeed at Customer Experience understand that the end point is an idea, not a destination, and that CX is an evolving, and continuous journey, one that you are never done with.
Reliability feeds innovation
18 November 2019 – Smoke Customer Intelligence Innovation has become a catch phrase used by many organisations, however, often it is not translated into action or long lasting impact. The bedrock of innovation is creating a reliable and stable base from which technology can be invented and employees can create the future with certainty
Bold Vision Drives Bold Action
12 November 2019 – Smoke Customer Intelligence Big, hairy, audacious goals are what moves Smoke CI forward. Throughout our 10 year history we have set ourselves goals, that from the outside, seem impossible to achieve. This ethos has enabled our growth and inspired us to create client solutions beyond expectation.
Grit will get you through
8 November 2019 – Smoke Customer Intelligence Building a business is not easy. Building a sustainable business even more so. It takes more than a big idea, it takes people working together, applying diverse talents consistently over time.
We never stop Dev'ing
6 November 2019 – Smoke Customer Intelligence In the world of software, change is both exponential and normal. Resting on ones laurels will leave you resoundingly in the dust of your competitors. Building a functionally excellent VOC platform means continuous technical development is in our DNA.
What you need to know about using Eyerys within Genesys
21 October 2019 – Smoke Customer Intelligence Smoke Customer Intelligence is an Appfoundry partner offering a Voice of the Customer platform to Genesys clients. Through working with our Genesys network, we have come across some common questions about our solution. We sat with our solution guru's, and here is what they had to say.
Uncovering your REAL customer experience
17 October 2019 – Smoke Customer Intelligence It is inarguable that customer experience and listening to the Voice of the Customer is essential. Customers are more likely to rebuy and remain loyal if the experience they have with your organisation is positive and creates a sense of satisfaction. There are numerous ways to measure and metricise Customer Experience, but often it is difficult to choose between them, or even figure out if your organisation needs them.