--- title: Articles & Knowledge Hub | Smoke CI News (2) description: Smoke CI News | Smoke CI's article and knowledge hub. Find all our latest articles on CI Trends, industry news, technology and thought leadership around customer experience, voice of customer and employee engagement. (2) --- [Skip to the main content.](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#main-content) [![Smoke CI logo Dark](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Dark.svg "Smoke CI logo Dark")](https://www.smokeci.com) [![Smoke CI logo-Dark-02](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Dark-02.svg "Smoke CI logo-Dark-02")](https://www.smokeci.com) - [Our Solutions ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#) - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys) - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys) - [ Customer Experience ](https://www.smokeci.com/customer-experience) - [ Smart Touch ](https://www.smokeci.com/smart-touch) - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services) - [ Voice of the Employee ](https://www.smokeci.com/voe-programme) - [Solution By Industry ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#) - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience) - [ Banking ](https://www.smokeci.com/banking-customer-experience) - [ Healthcare ](https://www.smokeci.com/healthcare) - [ Insurance ](https://www.smokeci.com/insurance) - [ Realty and Housing ](https://www.smokeci.com/housingexperience) - [ Retail ](https://www.smokeci.com/retail-customer-experience) - [Resources ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#) - [ Articles ](https://www.smokeci.com/content) - [ Downloads ](https://content.smokeci.com/downloads) - [ FAQs ](https://www.smokeci.com/faq) - [About Us ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#) - [ About Smoke CI ](https://www.smokeci.com/about-us/) - [ Careers ](https://www.smokeci.com/careers) - [ Trust Centre ](https://www.smokeci.com/trust-center) - [ Contact us ](https://www.smokeci.com/contact) Search Toggle Menu Search Toggle Menu - [Our Solutions ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#) - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys) - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys) - [ Customer Experience ](https://www.smokeci.com/customer-experience) - [ Smart Touch ](https://www.smokeci.com/smart-touch) - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services) - [ Voice of the Employee ](https://www.smokeci.com/voe-programme) - [Solution By Industry ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#) - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience) - [ Banking ](https://www.smokeci.com/banking-customer-experience) - [ Healthcare ](https://www.smokeci.com/healthcare) - [ Insurance ](https://www.smokeci.com/insurance) - [ Realty and Housing ](https://www.smokeci.com/housingexperience) - [ Retail ](https://www.smokeci.com/retail-customer-experience) - [Resources ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#) - [ Articles ](https://www.smokeci.com/content) - [ Downloads ](https://content.smokeci.com/downloads) - [ FAQs ](https://www.smokeci.com/faq) - [About Us ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#) - [ About Smoke CI ](https://www.smokeci.com/about-us/) - [ Careers ](https://www.smokeci.com/careers) - [ Trust Centre ](https://www.smokeci.com/trust-center) - [ Contact us ](https://www.smokeci.com/contact) [Facebook ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#0) [Instagram ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#0) [Linkedin ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#0) [X ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#0) [YouTube ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#0) [Medium ](https://www.smokeci.com/content/tag/smoke-ci-news/page/2#0) # Smoke CI Articles #### Explore our content: Filter by Tag Show All Advanced Analytics CX Trends & Insights Case Study Customer Experience (CX) Resources Customer Satisfaction Strategy Downloadable Resources Employee Engagement Human Resources Industry: Civic Housing Industry: Financial Services Industry: Healthcare Industry: Insurance Insider Leadership Market Research Smoke CI News Smoke White Paper The Power to Pioneer VOC VOC for Contact Centers | ![active](https://www.smokeci.com/hs-fs/hubfs/active.png?width=63&height=63&name=active.png)   | ##### Never miss an article. Sign Up to be notified of new publications.** ** [![Subscribe](https://no-cache.hubspot.com/cta/default/6379152/cad14817-352b-4c42-b54f-1565e62e3f55.png)](https://cta-redirect.hubspot.com/cta/redirect/6379152/cad14817-352b-4c42-b54f-1565e62e3f55) | | --- | --- |   ### Smoke CI News (2) [![Developer working at laptop](https://www.smokeci.com/hs-fs/hubfs/Dev.jpg?width=650&height=450&name=Dev.jpg) ](https://www.smokeci.com/content/we-never-stop-deving) 1 min read #### [We never stop Dev'ing](https://www.smokeci.com/content/we-never-stop-deving) [![Picture of Smoke Customer Intelligence](https://www.smokeci.com/hs-fs/hubfs/2023%20Smoke%20CI%20Website%20Assets/C2A%20Images/Icon-Jpeg.jpg?width=30&name=Icon-Jpeg.jpg) Smoke Customer Intelligence](https://www.smokeci.com/content/author/smoke-customer-intelligence): 06 November 2019 In the world of software, change is both exponential and normal. Resting on ones laurels will leave you resoundingly in the dust of your competitors.... [Smoke CI News](https://www.smokeci.com/content/tag/smoke-ci-news) [Read More](https://www.smokeci.com/content/we-never-stop-deving) [![Womans-Day-2019-AUG-1094x573](https://www.smokeci.com/hubfs/Womans-Day-2019-AUG-1094x573.jpg) ](https://www.smokeci.com/content/2019/08/07/celebrating-the-women-of-smokeci) 8 min read #### [Celebrating the Women of Smoke CI](https://www.smokeci.com/content/2019/08/07/celebrating-the-women-of-smokeci) [![Picture of Smoke Customer Intelligence](https://www.smokeci.com/hs-fs/hubfs/2023%20Smoke%20CI%20Website%20Assets/C2A%20Images/Icon-Jpeg.jpg?width=30&name=Icon-Jpeg.jpg) Smoke Customer Intelligence](https://www.smokeci.com/content/author/smoke-customer-intelligence): 07 August 2019 In 1956, 2000 South African women staged a march to the Union Buildings in protest of amendments to the Urban Areas Act. They acted against the... [Smoke CI News](https://www.smokeci.com/content/tag/smoke-ci-news) [Read More](https://www.smokeci.com/content/2019/08/07/celebrating-the-women-of-smokeci) 1 min read #### [Smoke CI’s BEE level changes the future of small black-owned business](https://www.smokeci.com/content/2017/08/02/smoke-cis-new-bee-level-aims-change-future-south-africa-small-black-owned-businesses) [![Picture of Smoke Customer Intelligence](https://www.smokeci.com/hs-fs/hubfs/2023%20Smoke%20CI%20Website%20Assets/C2A%20Images/Icon-Jpeg.jpg?width=30&name=Icon-Jpeg.jpg) Smoke Customer Intelligence](https://www.smokeci.com/content/author/smoke-customer-intelligence): 02 August 2017 Small, start-up businesses in South African face challenges on a daily basis. From finding the right partners to invest in the new business, all the... [Smoke CI News](https://www.smokeci.com/content/tag/smoke-ci-news) [Read More](https://www.smokeci.com/content/2017/08/02/smoke-cis-new-bee-level-aims-change-future-south-africa-small-black-owned-businesses) 1 min read #### [Smoke Customer Intelligence Customer Support Portal](https://www.smokeci.com/content/2017/07/21/smoke-customer-intelligence-customer-support-portal) [![Picture of Smoke Customer Intelligence](https://www.smokeci.com/hs-fs/hubfs/2023%20Smoke%20CI%20Website%20Assets/C2A%20Images/Icon-Jpeg.jpg?width=30&name=Icon-Jpeg.jpg) Smoke Customer Intelligence](https://www.smokeci.com/content/author/smoke-customer-intelligence): 21 July 2017 As Smoke CI grows and strives for continual improvement, we have migrated our support ticketing system to a new, global provider. Through this new... [Smoke CI News](https://www.smokeci.com/content/tag/smoke-ci-news) [Read More](https://www.smokeci.com/content/2017/07/21/smoke-customer-intelligence-customer-support-portal) [![blog_iaug_chapter_conference_2014-846x305](https://www.smokeci.com/hubfs/SmokeCI_September2019/Images/blog_iaug_chapter_conference_2014-846x305.jpg) ](https://www.smokeci.com/content/2014/09/03/smoke-ccs-talks-customer-engagement) 1 min read #### [Smoke CCS talks customer engagement at IAUG Chapter Conference 2014](https://www.smokeci.com/content/2014/09/03/smoke-ccs-talks-customer-engagement) [![Picture of Smoke Customer Intelligence](https://www.smokeci.com/hs-fs/hubfs/2023%20Smoke%20CI%20Website%20Assets/C2A%20Images/Icon-Jpeg.jpg?width=30&name=Icon-Jpeg.jpg) Smoke Customer Intelligence](https://www.smokeci.com/content/author/smoke-customer-intelligence): 03 September 2014 Smoke CCS played a key role at this year’s International Avaya Users Group (IAUG) South African Chapter Conference that took place from 24-27 August,... [Smoke CI News](https://www.smokeci.com/content/tag/smoke-ci-news) [Read More](https://www.smokeci.com/content/2014/09/03/smoke-ccs-talks-customer-engagement) [ Prev ](https://www.smokeci.com/content/tag/smoke-ci-news/page/1) [1](https://www.smokeci.com/content/tag/smoke-ci-news/page/1) [2](https://www.smokeci.com/content/tag/smoke-ci-news/page/2) Our Solutions Our Solutions - [Contact Centre Feedback](https://www.smokeci.com/contact-centre-feedback) - [Customer Experience](https://www.smokeci.com/customer-experience) - [Smart Touch](https://www.smokeci.com/smart-touch) - [Reporting and Analytics Services](https://content.smokeci.com/advanced-insight-and-reporting-services) - [Voice of the Employee](https://www.smokeci.com/voe-programme) Industry Solutions Industry Solutions - [Automotive](https://www.smokeci.com/automotivecx) - [Financial Services](https://www.smokeci.com/financial-services-cx) - [Healthcare](https://www.smokeci.com/healthcare-industry) - [Realty and Housing](https://www.smokeci.com/housingresidential) About Smoke CI About Smoke CI - [Articles](https://www.smokeci.com/content) - [Resources](https://content.smokeci.com/downloads) - [About Us](https://www.smokeci.com/about-us/) - [Careers](https://content.smokeci.com/careers) - [Vacancies](https://www.smokeci.com/vacancies) - [Trust Centre](https://www.smokeci.com/trust-center) Contact Us Contact Us [![Smoke CI Logo White](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Light.svg) ](https://www.smokeci.com) - [Terms of Use](https://www.smokeci.com/legal-notices/website-disclaimer-and-terms-of-use) - [Privacy Policy](https://www.smokeci.com/legal-notices/privacy-policy) © 2026 Smoke CI [Facebook ](https://www.facebook.com/smokecis/)[X ](https://twitter.com/smokecis?lang=en)[Linkedin ](https://za.linkedin.com/company/smoke-customer-intelligence)[YouTube ](https://www.youtube.com/c/Smokeccs) Return to top ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://www.smokeci.com/media-transcripts/20303966627/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://6379152.fs1.hubspotusercontent-na1.net/hubfs/6379152/Smoke%20CI%202019%20Website%20Assets/Never%20stop%20Deving_10%20years%20of%20Smoke%20CI.mp4", "dateModified" : "2026-07-10T16:42:58.366Z", "description" : "Eyerys is at the core of our business. 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