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Beverley Dormer: 31 July 2023
Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept of "Quiet Quitting." It is crucial to understand the true essence of Employee Engagement (EE) and...
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1 min read
Beverley Dormer: 22 July 2023
THE BENEFITS OF AN OPEN-DOOR POLICY IN THE WORKPLACE
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A SIMPLE “THANK YOU” CAN GO A LONG WAY TO MAKING YOUR TEAM FEEL RECOGNISED
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Sarah Lubbe: 15 June 2023
In today's fast-paced business world, it can be tempting for leaders and managers to focus on the big picture and overlook the importance of small,...
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Sarah Lubbe: 01 June 2023
As a manager or team leader, it can be challenging to strike the right balance between micromanaging and empowering your team. On one hand, you want...
2 min read
Andrew Cook: 11 May 2023
TIPS FOR TEAM LEADERS TO MANAGE THESE TWO IMPORTANT EXPECTATIONS WITHIN THEIR DEPARTMENTS
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Andrew Cook: 11 May 2023
Employee engagement is a critical aspect of organizational success. Engaged employees are more productive, committed, and satisfied with their work....
5 min read
Smoke Customer Intelligence: 08 May 2023
Treating Customers Fairly (TCF) is a regulatory approach that requires financial institutions to deliver fair outcomes to their customers. This...
8 min read
Smoke Customer Intelligence: 02 May 2023
Everyone loves a benchmark, so we scoured the internet (and chatted to some AI) to find NPS scores for banks across the world to use as yardsticks...
2 min read
Building trust and credibility in the workplace is vital to developing strong working relationships with your colleagues. However, it can be easily...
2 min read
Smoke Customer Intelligence: 24 April 2023
In today's digital world, providing an exceptional customer experience is a key differentiator for companies in the financial services industry,...
2 min read
Smoke Customer Intelligence: 21 April 2023
Emotional CX, also known as emotional customer experience, is the latest trend in the we are covering in our trend series. It refers to the positive...
3 min read
Smoke Customer Intelligence: 14 April 2023
In the world of customer experience, businesses are constantly seeking ways to improve the interactions they have with their customers. A trend that...
2 min read
Smoke Customer Intelligence: 03 April 2023
The UK is a diverse country with a range of different generations living in housing association properties. Each generation has their own set of...
2 min read
Smoke Customer Intelligence: 31 March 2023
Omnichannel CX has been a buzzword in the customer experience industry for years, and for good reason. In today's digital age, customers expect a...
2 min read
Smoke Customer Intelligence: 27 March 2023
Resident feedback is crucial to the success of housing associations in the UK. It helps housing associations to understand their residents’ needs,...
2 min read
Smoke Customer Intelligence: 24 March 2023
In the next part of our trend series, we explore the impact of trust and privacy on Customer Experience Management and what businesses can do to...
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Smoke Customer Intelligence: 20 March 2023
As the UK continues to grapple with a housing crisis, the importance of resident feedback in the housing sector has never been more crucial. In the...
2 min read
Smoke Customer Intelligence: 17 March 2023
As part of our 11-part trend series, we take a deeper look at AI-powered CX and explore how businesses can implement this trend to enhance their...
