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Smoke Customer Intelligence: 30 June 2025
Modern CX isn’t about being everywhere. It’s about being in the right place, at the right time and in the right way.
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Smoke Customer Intelligence: 25 June 2025
Every great superhero has a signature ability, their unique advantage that sets them apart. In the business world, that superpower is automation, and...
3 min read
Smoke Customer Intelligence: 16 June 2025
And Why That Should Worry You More Than a Complaint Ever Did
1 min read
Smoke Customer Intelligence: 10 June 2025
In every great story, there’s a hero. But sometimes, the most powerful heroes work behind the scenes quietly ensuring success, eliminating obstacles,...
2 min read
Smoke Customer Intelligence: 03 June 2025
We live in the age of instant feedback. Five-star ratings. Emojis. One-click surveys. Data at scale. But when was the last time you heard something...
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Smoke Customer Intelligence: 26 May 2025
Customer experience isn’t just about what gets done. It’s about how it feels while it’s happening.
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Smoke Customer Intelligence: 20 May 2025
How Smart Touch Enhances Efficiency
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Smoke Customer Intelligence: 12 May 2025
You fixed the issue. You answered the call. You followed the process.
3 min read
Smoke Customer Intelligence: 05 May 2025
In customer experience today, “listening” has become synonymous with “measuring.”
2 min read
Smoke Customer Intelligence: 22 April 2025
Effective feedback management is the cornerstone of exceptional customer experience (CX). When businesses neglect structured feedback collection and...
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Smoke Customer Intelligence: 17 April 2025
When you think about great customer experience (CX), the Easter Bunny probably isn’t the first expert that comes to mind. But hear us out – there is...
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Smoke Customer Intelligence: 08 April 2025
When your customers are driven by their feelings, actionable insights are the key to retention. However, the challenge lies in transforming mountains...
2 min read
Smoke Customer Intelligence: 31 March 2025
Choosing the right Customer Experience (CX) partner is a critical decision that can shape your organisation’s ability to deliver exceptional customer...
1 min read
Smoke Customer Intelligence: 17 March 2025
While St. Patrick’s Day might be all about shamrocks, luck, and green, when it comes to customer experience (CX), relying on luck is not a strategy...
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Smoke Customer Intelligence: 24 February 2025
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Smoke Customer Intelligence: 14 February 2025
Engaged employees are at the heart of delivering exceptional customer service, particularly in contact centres. When employees feel valued, their...
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Smoke Customer Intelligence: 03 February 2025
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Smoke Customer Intelligence: 07 January 2025
Not understanding your customer journey can be a little like reading a map without street names, and we don’t mean Google Maps or Waze.
2 min read
Smoke Customer Intelligence: 18 December 2024
Ever wished you could read your customers' minds? While we haven’t quite mastered telepathy yet, sentiment analysis is the next best thing!...
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Smoke Customer Intelligence: 18 December 2024
Picture this: it’s a busy day, and your customers don’t have time to type out lengthy messages or navigate complicated menus. They just want...
