Smoke Customer Intelligence, a Voice of the Customer software provider, has been named as a Notable Vendor in the Gartner "Market Guide for...
Read MoreTiming is everything
Your circumstances are not beyond your control, be they good or bad. In the bad times, there are things you can do to change them. In the good times,...
Read MoreHone your Craft
It has been said that it takes 10 000 hours to become an expert at something. After a decade, the team at Smoke CI has collectively achieved more...
Read MoreThe opportunity of insight
Measurement creates knowledge. Knowledge creates insight. Insight creates opportunity. When you have the ability to listen to your customers, you...
Read MoreSouth African business conquering the world
From the Kreepy Krauly to the CAT scan and Pratley's Putty, South African products have time and again proven their clout on the global stage. While...
Read MoreCX is a journey, not a destination
Many organisations embark on a CX strategy with a future state in mind. This is of course the starting point of any successful strategy, but those...
Read MoreReliability feeds innovation
Innovation has become a catch phrase used by many organisations, however, often it is not translated into action or long lasting impact. The bedrock...
Read MoreBold Vision Drives Bold Action
Big, hairy, audacious goals are what moves Smoke CI forward. Throughout our 10 year history we have set ourselves goals, that from the outside, seem...
Read MoreGrit will get you through building customer experiences
Building a business is not easy. Building a sustainable business even more so. It takes more than a big idea, it takes people working together,...
Read MoreWe never stop Dev'ing
In the world of software, change is both exponential and normal. Resting on ones laurels will leave you resoundingly in the dust of your competitors....
Read MoreCelebrating the Women of Smoke CI
In 1956, 2000 South African women staged a march to the Union Buildings in protest of amendments to the Urban Areas Act. They acted against the...
Read MoreSmoke CI’s BEE level changes the future of small black-owned business
Small, start-up businesses in South African face challenges on a daily basis. From finding the right partners to invest in the new business, all the...
Read MoreSmoke Customer Intelligence Customer Support Portal
As Smoke CI grows and strives for continual improvement, we have migrated our support ticketing system to a new, global provider. Through this new...
Read MoreSmoke CCS talks customer engagement at IAUG Chapter Conference 2014
Smoke CCS played a key role at this year’s International Avaya Users Group (IAUG) South African Chapter Conference that took place from 24-27 August,...
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