Smoke Customer Intelligence recognised in Gartner's for VOC Apps

Smoke Customer Intelligence, a Voice of the Customer software provider, named as a Notable Vendor in the Gartner Market Guide.

Smoke Customer Intelligence, a Voice of the Customer software provider, has been named as a Notable Vendor in the Gartner "Market Guide for...

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Customers at the Center

Customer at Center

Your customers are truly why you exist. Don't forget it

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Timing is everything

timing is everything

Your circumstances are not beyond your control, be they good or bad. In the bad times, there are things you can do to change them. In the good times,...

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Hone your Craft

Hone your Craft-1

It has been said that it takes 10 000 hours to become an expert at something. After a decade, the team at Smoke CI has collectively achieved more...

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The opportunity of insight

The opportunity of insight

Measurement creates knowledge. Knowledge creates insight. Insight creates opportunity. When you have the ability to listen to your customers, you...

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South African business conquering the world

SA to the world

From the Kreepy Krauly to the CAT scan and Pratley's Putty,  South African products have time and again proven their clout on the global stage. While...

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CX is a journey, not a destination

CX is a journey not a destination

Many organisations embark on a CX strategy with a future state in mind. This is of course the starting point of any successful strategy, but those...

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Reliability feeds innovation


Innovation has become a catch phrase used by many organisations, however, often it is not translated into action or long lasting impact. The bedrock...

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Bold Vision Drives Bold Action

Bold Vision

Big, hairy, audacious goals are what moves Smoke CI forward. Throughout our 10 year history we have set ourselves goals, that from the outside, seem...

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Grit will get you through building customer experiences

Grit cover

Building a business is not easy. Building a sustainable business even more so. It takes more than a big idea, it takes people working together,...

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We never stop Dev'ing

Never stop deving post

In the world of software, change is both exponential and normal. Resting on ones laurels will leave you resoundingly in the dust of your competitors....

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Celebrating the Women of Smoke CI


In 1956, 2000 South African women staged a march to the Union Buildings in protest of amendments to the Urban Areas Act. They acted against the...

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Smoke CI’s BEE level changes the future of small black-owned business

Small, start-up businesses in South African face challenges on a daily basis. From finding the right partners to invest in the new business, all the...

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Smoke Customer Intelligence Customer Support Portal

As Smoke CI grows and strives for continual improvement, we have migrated our support ticketing system to a new, global provider. Through this new...

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Smoke CCS talks customer engagement at IAUG Chapter Conference 2014


Smoke CCS played a key role at this year’s International Avaya Users Group (IAUG) South African Chapter Conference that took place from 24-27 August,...

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