Listen to the voices of the people who matter most to your business.

Eyerys is a Voice of the Customer platform that has been designed with the end-user in mind. All important metrics are measured, key drivers are enabled and performance is enhanced.

 

 

VOCBG

Our Success in Numbers

72000
 
Agents Rated Per Year
170000000
 
Surveys Sent Per Year
150000
 
Customers

Survey software that creates insight into the areas that matter most to your business. 

Make it easy for your customers to give you feedback, however, wherever, and in whatever form they prefer to do so. Tie feedback to a specific interaction, touchpoint, process and staff member and use it to empower and improve your customer experience.

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Best-in-Class Voice of the Customer (VOC) Solution

Enjoy a feature-rich customer survey solution in your business or contact centre

Smoke Customer Intelligence's Eyerys software offers you a way to gather your customer feedback and use it to its fullest. Make the most of understanding feedback and use it as a strategic tool in your business or organisation.

Our ready-to-use VOC measurement toolkit is suited to any contact centre environment seeking to measure performance, process, and overall customer experience throughout the customer journey. 

  • Omni-channel
  • Automatic escalations
  • Close-loop feedback
  • Real-time reporting
  • Role-based reporting
  • Intuitive dashboards
  • Complete toolbox to get you started
  • Easy-to-use interface
  • Secure and compliant
  • Flexible deployment
  • Enterprise solution

The ultimate VOC Toolkit on the market

Use Smoke CI’s Eyerys to unleash the potential of your contact centre, make data-driven decisions across your organisation and enable your team with insight that creates happy customers.

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Ready-to-Use VOC Toolkit

Our comprehensive VoC and Customer Journey toolkit is perfect for use in a contact centre environment, measuring performance, processes, and overall customer experience.

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Agent Performance Management

Drill-down to an individual agent level, or review as teams across various locations to make improvements where needed.

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Omnichannel Distribution

Reach your customers on their preferred communication channels

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Automatic Escalations

Mange low scores and recover seamlessly from one system

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Real-Time Surveys & Metrics

Capture insights as they happen.

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Schedule Reporting

Get reports as you need them direct to your inbox.

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Customisable Widgets

Display the data that matters most by creating your own.

deployment

Easy Deployment

Our platform effortlessly integrates with major contact centre solutions, whether in the Cloud or on-site.

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Pre-Integrated

Pre-integrated into Avaya and Genesys, and compatible with most other telephony VOiP and cloud-based SIP systems.

Want to Know More?

Book some time with our sales team to discuss your needs and how Eyerys can help you achieve your VOC goals.

 

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