---
title: Smoke VOC and Customer Survey Solution
description: Trust SmokeCI's cost-effective, user-friendly VOC software to connect with the people that matter most and drive meaningful insights
---

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    - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) 
          - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys)
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    - [ Customer Experience ](https://www.smokeci.com/customer-experience)
    - [ Smart Touch ](https://www.smokeci.com/smart-touch)
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    - [ Voice of the Employee ](https://www.smokeci.com/voe-programme)
- [Solution By Industry ](https://www.smokeci.com/voc-survey-solutions#) 
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- [Our Solutions
  
  
  
  ](https://www.smokeci.com/voc-survey-solutions#) 
    - [ Contact Centre Feedback
      
      
      
      ](https://www.smokeci.com/contact-centre-feedback) 
          - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys)
          - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys)
    - [ Customer Experience ](https://www.smokeci.com/customer-experience)
    - [ Smart Touch ](https://www.smokeci.com/smart-touch)
    - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services)
    - [ Voice of the Employee ](https://www.smokeci.com/voe-programme)
- [Solution By Industry
  
  
  
  ](https://www.smokeci.com/voc-survey-solutions#) 
    - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience)
    - [ Banking ](https://www.smokeci.com/banking-customer-experience)
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# Listen to the voices of the people who matter most to your business with Voice of the Customer Surveys. 

Eyerys is a Voice of the Customer platform that has been designed with the end-user in mind. All important metrics are measured, key drivers are enabled and performance is enhanced.

## Our Success in Numbers

72000

###### Agents Rated Per Year

170000000

###### Surveys Sent Per Year

150000

###### Customers

#### Survey software that creates insight into the areas that matter most to your business. 

Make it easy for your customers to give you feedback, however, wherever, and in whatever form they prefer to do so. Tie feedback to a specific interaction, touchpoint, process and staff member and use it to empower and improve your customer experience.

[ Book Your Demo ](https://content.smokeci.com/book-a-demo)

![Eyerys-Mockup](https://www.smokeci.com/hs-fs/hubfs/2023%20Smoke%20CI%20Website%20Assets/Eyerys-Mockup.png?width=600&height=385&name=Eyerys-Mockup.png "Eyerys-Mockup")

## Best-in-Class Voice of the Customer (VOC) Solution

##### Enjoy a feature-rich customer survey solution in your business or contact centre

Smoke Customer Intelligence's Eyerys software offers you a way to gather your customer feedback and use it to its fullest. Make the most of understanding feedback and use it as a strategic tool in your business or organisation.

Our ready-to-use VOC measurement toolkit is suited to any contact centre environment seeking to measure performance, process, and overall customer experience throughout the customer journey. 

| - Omni-channel - Automatic escalations - Close-loop feedback - Real-time reporting - Role-based reporting - Intuitive dashboards | - Complete toolbox to get you started - Easy-to-use interface - Secure and compliant - Flexible deployment - Enterprise solution |
| --- | --- |

## Reach Your Customers Wherever Where They Are

![Download our Survey Distribution Brochure](https://www.smokeci.com/hs-fs/hubfs/Download-Image-1.jpg?width=400&height=400&name=Download-Image-1.jpg)

 

Discover the full potential of your feedback strategy with our comprehensive Survey Distribution Brochure.

Learn more about our survey capabilities, including a range of distribution methods tailored to reach your audience effectively and capture meaningful insights. Download now to explore how we can help you elevate your survey experience and make data-driven decisions!

 

[![Download Our Survey Brochure](https://no-cache.hubspot.com/cta/default/6379152/90ef1376-ced0-4093-b4f4-24d7df39b208.png)](https://cta-redirect.hubspot.com/cta/redirect/6379152/90ef1376-ced0-4093-b4f4-24d7df39b208)

 

 

## The ultimate VOC Toolkit on the market

Use Smoke CI’s Eyerys to unleash the potential of your contact centre, make data-driven decisions across your organisation and enable your team with insight that creates happy customers.

![tick](https://www.smokeci.com/hubfs/tick.svg)

#### Ready-to-Use VOC Toolkit

Our comprehensive VoC and Customer Journey toolkit is perfect for use in a contact centre environment, measuring performance, processes, and overall customer experience.

![customer-support](https://www.smokeci.com/hubfs/customer-support.svg)

#### Agent Performance Management

Drill-down to an individual agent level, or review as teams across various locations to make improvements where needed.

![user](https://www.smokeci.com/hubfs/user.svg)

#### Omnichannel Distribution

Reach your customers on their preferred communication channels

![exclamation-mark-in-a-circle](https://www.smokeci.com/hubfs/exclamation-mark-in-a-circle.svg)

#### Automatic Escalations

Mange low scores and recover seamlessly from one system

![progress](https://www.smokeci.com/hubfs/progress.svg)

#### Real-Time Surveys & Metrics

Capture insights as they happen.

![schedule](https://www.smokeci.com/hubfs/schedule.svg)

#### Schedule Reporting

Get reports as you need them direct to your inbox.

![widget](https://www.smokeci.com/hubfs/widget.svg)

#### Customisable Widgets

Display the data that matters most by creating your own.

![deployment](https://www.smokeci.com/hubfs/deployment.svg)

#### Easy Deployment

Our platform effortlessly integrates with major contact centre solutions, whether in the Cloud or on-site.

![integration](https://www.smokeci.com/hubfs/integration.svg)

#### Pre-Integrated

Pre-integrated into Avaya and Genesys, and compatible with most other telephony VOiP and cloud-based SIP systems.

## Want to Know More?

Looking for more information? Tell us what you'd like to know and we'll get back to you via email.

 

## Book a Call With Sales

Book some time with sales to discuss your needs and how Eyerys can help your clients make the most out of their VOC programme. 

 

![Book A Call With Sales](https://www.smokeci.com/hs-fs/hubfs/Book-a-Call.png?width=500&height=500&name=Book-a-Call.png "Book A Call With Sales")

[ Book A Call Now ](https://smokeci.com/meetings/robert-shelton)

### Explore Our Contact Centre Articles

<https://www.smokeci.com/content/why-eyerys-is-the-best-choice-for-voc-and-voe-solutions>

###### 3 min read

##### [Why Eyerys is the Best Choice for VoC and VoE Solutions](https://www.smokeci.com/content/why-eyerys-is-the-best-choice-for-voc-and-voe-solutions)

<https://www.smokeci.com/content/2016/09/30/six-voice-of-the-customer-strategies-to-optimise-your-call-centre>

###### 4 min read

##### [Six Voice of the Customer strategies to optimise your call centre](https://www.smokeci.com/content/2016/09/30/six-voice-of-the-customer-strategies-to-optimise-your-call-centre)

<https://www.smokeci.com/content/how-to-manage-auto-vs-manual-transfer-when-implementing-voice-surveys>

###### 4 min read

##### [If your agents are cherry-picking customers to survey, you have a human behaviour problem, not a technology problem.](https://www.smokeci.com/content/how-to-manage-auto-vs-manual-transfer-when-implementing-voice-surveys)

Our Solutions

Our Solutions

- [Contact Centre Feedback](https://www.smokeci.com/contact-centre-feedback)
- [Customer Experience](https://www.smokeci.com/customer-experience)
- [Smart Touch](https://www.smokeci.com/smart-touch)
- [Reporting and Analytics Services](https://content.smokeci.com/advanced-insight-and-reporting-services)
- [Voice of the Employee](https://www.smokeci.com/voe-programme)

Industry Solutions

Industry Solutions

- [Automotive](https://www.smokeci.com/automotivecx)
- [Financial Services](https://www.smokeci.com/financial-services-cx)
- [Healthcare](https://www.smokeci.com/healthcare-industry)
- [Realty and Housing](https://www.smokeci.com/housingresidential)

About Smoke CI

About Smoke CI

- [Articles](https://www.smokeci.com/content)
- [Resources](https://content.smokeci.com/downloads)
- [About Us](https://www.smokeci.com/about-us/)
- [Careers](https://content.smokeci.com/careers)
- [Vacancies](https://www.smokeci.com/vacancies)
- [Trust Centre](https://www.smokeci.com/trust-center)

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