--- title: Articles & Knowledge Hub | Lauren van Stavel description: "My purpose is to utilise my professional Human Capital and Labour knowledge, experience and skills, as well as my business acumen, towards helping Smoke CI impact its human capital in a meaningful manner and achieve breakthrough performance. I am passionate about deeply caring for, connecting with, empowering and encouraging people to be the best that they can be." --- [Skip to the main content.](https://www.smokeci.com/content/author/lauren-van-stavel#main-content) [![Smoke CI logo Dark](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Dark.svg "Smoke CI logo Dark")](https://www.smokeci.com) [![Smoke CI logo-Dark-02](https://www.smokeci.com/hubfs/Smoke%20CI%20logo-Dark-02.svg "Smoke CI logo-Dark-02")](https://www.smokeci.com) - [Our Solutions ](https://www.smokeci.com/content/author/lauren-van-stavel#) - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys) - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys) - [ Customer Experience ](https://www.smokeci.com/customer-experience) - [ Smart Touch ](https://www.smokeci.com/smart-touch) - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services) - [ Voice of the Employee ](https://www.smokeci.com/voe-programme) - [Solution By Industry ](https://www.smokeci.com/content/author/lauren-van-stavel#) - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience) - [ Banking ](https://www.smokeci.com/banking-customer-experience) - [ Healthcare ](https://www.smokeci.com/healthcare) - [ Insurance ](https://www.smokeci.com/insurance) - [ Realty and Housing ](https://www.smokeci.com/housingexperience) - [ Retail ](https://www.smokeci.com/retail-customer-experience) - [Resources ](https://www.smokeci.com/content/author/lauren-van-stavel#) - [ Articles ](https://www.smokeci.com/content) - [ Downloads ](https://content.smokeci.com/downloads) - [ FAQs ](https://www.smokeci.com/faq) - [About Us ](https://www.smokeci.com/content/author/lauren-van-stavel#) - [ About Smoke CI ](https://www.smokeci.com/about-us/) - [ Careers ](https://www.smokeci.com/careers) - [ Trust Centre ](https://www.smokeci.com/trust-center) - [ Contact us ](https://www.smokeci.com/contact) Search Toggle Menu Search Toggle Menu - [Our Solutions ](https://www.smokeci.com/content/author/lauren-van-stavel#) - [ Contact Centre Feedback ](https://www.smokeci.com/contact-centre-feedback) - [ Avaya ](https://www.smokeci.com/avaya-contact-centre-surveys) - [ Genesys ](https://www.smokeci.com/genesys-contact-centre-surveys) - [ Customer Experience ](https://www.smokeci.com/customer-experience) - [ Smart Touch ](https://www.smokeci.com/smart-touch) - [ Reporting and Analytics Services ](https://www.smokeci.com/advanced-insight-and-reporting-services) - [ Voice of the Employee ](https://www.smokeci.com/voe-programme) - [Solution By Industry ](https://www.smokeci.com/content/author/lauren-van-stavel#) - [ Automotive ](https://www.smokeci.com/automotivecustomerexperience) - [ Banking ](https://www.smokeci.com/banking-customer-experience) - [ Healthcare ](https://www.smokeci.com/healthcare) - [ Insurance ](https://www.smokeci.com/insurance) - [ Realty and Housing ](https://www.smokeci.com/housingexperience) - [ Retail ](https://www.smokeci.com/retail-customer-experience) - [Resources ](https://www.smokeci.com/content/author/lauren-van-stavel#) - [ Articles ](https://www.smokeci.com/content) - [ Downloads ](https://content.smokeci.com/downloads) - [ FAQs ](https://www.smokeci.com/faq) - [About Us ](https://www.smokeci.com/content/author/lauren-van-stavel#) - [ About Smoke CI ](https://www.smokeci.com/about-us/) - [ Careers ](https://www.smokeci.com/careers) - [ Trust Centre ](https://www.smokeci.com/trust-center) - [ Contact us ](https://www.smokeci.com/contact) [Facebook ](https://www.smokeci.com/content/author/lauren-van-stavel#0) [Instagram ](https://www.smokeci.com/content/author/lauren-van-stavel#0) [Linkedin ](https://www.smokeci.com/content/author/lauren-van-stavel#0) [X ](https://www.smokeci.com/content/author/lauren-van-stavel#0) [YouTube ](https://www.smokeci.com/content/author/lauren-van-stavel#0) [Medium ](https://www.smokeci.com/content/author/lauren-van-stavel#0) # Lauren van Stavel My purpose is to utilise my professional Human Capital and Labour knowledge, experience and skills, as well as my business acumen, towards helping Smoke CI impact its human capital in a meaningful manner and achieve breakthrough performance. I am passionate about deeply caring for, connecting with, empowering and encouraging people to be the best that they can be. [![Team of rowers](https://www.smokeci.com/hs-fs/hubfs/Team-Mentality.jpg?width=650&height=450&name=Team-Mentality.jpg) ](https://www.smokeci.com/content/tap-into-your-employees-psyche-early-in-the-year-to-manage-for-success) 3 min read #### [Tap into your employee's psyche to manage for success](https://www.smokeci.com/content/tap-into-your-employees-psyche-early-in-the-year-to-manage-for-success) [Lauren van Stavel](https://www.smokeci.com/content/author/lauren-van-stavel): 13 January 2021 The first quarter of the year is a great time to engage with your employees to get a sense how motivated they are and of their connection to your organisation as you kick start your strategic goals for the year. While one-on-one and team... 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