It has been said that it takes 10 000 hours to become an expert at something. After a decade, the team at Smoke CI has collectively achieved more than 100 000 hours of CX expertise, but everyday, we continue to challenge ourselves to be better than we were yesterday
Building a team with deep expertise starts with recruitment, and the way that we seek out individuals who are not only at the top of their games, but also have the intrinsic drive to always become better at what they do - from a skills , leadership and team contribution perspective.
When people are given the environment and opportunity to push themselves, more often than not, they deliver results that are far greater than they ever imagined possible. We know that our organisation is only as strong as the people in it - since everything from our tech to our customer service is the result of the combined and individual effort of our employees.
Honing our craft is something we take seriously. From keeping our skills up-to-date in the latest and greatest in our fields to building our collective wisdom around customer experience and ensuring that our tech is built by experts, we strive to make sure that we are better at what we do every day. This "leveling up" means that we not only continue to give our clients the very best, but we create an environment for growth for our employees and a business that is well poised to tackle the future.
Sound like the organisation for you? Visit our talent page to view our current vacancies.