Our business is built by great people, like you.

 

As a Smoke CI employee, you will be part of a company whose mission is clear, to enable organisations and people all over the world to reach greater heights.

Are you ready to join the CX revolution?

Available Positions

Head of Insights & Intelligence 

We are looking for a strategic and commercially minded leader to transform Smoke CI's Research & Insights function from reporting data to driving better business decisions. This role is accountable for turning CX/EX feedback and operational data into meaningful insights that influence client strategy, improve business performance, and create measurable commercial value.

As a trusted advisor to clients and internal stakeholders, you will lead our Insights team, champion an automation-first approach to reporting, and leverage AI and modern analytics to deliver scalable, high-impact insight. You will also play a key role in positioning Smoke CI as a recognised thought leader in customer and employee experience.

This role is about ownership: you will be the person the business looks to for confidence that our insights are strategic, actionable, commercially valuable, and delivered to the highest standard.

Background and Experience

  • 7–10 years' experience in research, customer insights, analytics, business intelligence, or a related field, including significant leadership experience.

  • Proven ability to influence executive and client strategy through insight, with a strong track record of turning data into measurable business outcomes.

  • Experience leading the automation and transformation of reporting and analytics processes using BI platforms, AI, SQL, Python, Power Query, or similar modern technologies.

  • Strong commercial, analytical and storytelling skills, with the ability to communicate complex findings clearly to executive audiences.

  • Experience leading and developing high-performing analytical teams while fostering a culture of continuous improvement, innovation and curiosity.

  • Working knowledge of Customer Experience (CX), Employee Experience (EX), Voice of Customer (VoC) programmes, survey platforms, and modern data visualisation tools such as Power BI, Tableau or Looker.

Degree Required

  • Postgraduate qualification (Honours or Master's) in Data Science, Business Analytics, Market Research, Statistics, Economics, or a related field (preferred).

  • Bachelor's degree in one of the above disciplines.

  • Equivalent practical experience, with a demonstrable track record of senior-level insight leadership and commercial impact, will also be considered.



Read detailed Job spec HERE

Apply Now 

 

Why Work With Us?

We are more than co-workers we are a professional team. This also means that our employees are unique. bringing diverse insights and experiences together. We have honour and conduct our business to the highest possible standards. We continuously hone our individual crafts so that we show up better than we were yesterday.

Hybrid

Don't be stuck in an office all week. We enjoy a hybrid work model, offering greater work-life balance.

Extra Downtime

You'll enjoy 15 annual leave days PLUS a special gift: leave during our December shutdown!

Life Policy

Fully funded group life policy, which includes funeral cover and death and disability cover.  

Grow

We believe in growing our people. Gain access to personal and professional development and training programmes. 

Social Events

Staff-managed social committee, responsible for company social events and gatherings.

Grounded

We live by our Mantras! Employee engagement and values-based culture.  

Our Work Methods:

At Smoke CI, we work in ways that support clarity, ownership, and momentum. Whether you're deep in data, mapping a journey, building a feature, or supporting a client, you'll find processes that are structured, but never rigid. We follow Agile principles with enough flexibility to adapt, and we collaborate across teams with the trust and transparency that make good work better. It's all about giving smart people the tools, autonomy, and support they need to thrive, together.

diverse business meeting-1

Agile

We make use of an agile-based work environment, planning tasks and quarters as sprints managed by our talented team of scrum masters and leadership.

person looking at phone and smiling-1

Stack 

Our stack includes, but is certainly not limited to: Go, Kafka, MongoDB, MySQL, PHP, TypeScript, AWS, Ansible, BitBucket, Docker, Selenium, SnoraQube, Business: Confluence, JIRA, Microsoft Teams.

employees high fiving

Employee Engagement Programme

We believe that engaged employees do great things, not only for us, but our customers and themselves. We therefore actively run pulse surveys to monitor employee well-being and interactions, peer-to-peer recognition programmes, KPI and 360° feedback sessions to keep deliverables clear and expectations transparent. 

Our Mantras

We have seven reaffirming mantras that allow us to complete every venture and task with focus, strength and success.

We are high performers who set and achieve ambitious goals, making the complex possible.

Behaviours:

  • Be bold – not reckless – in your decisions and actions.
  • Set clear, ambitious goals and hold yourself accountable for your progress.
  • Stay focused and determined to achieve team goals.
  • Embrace challenges with confidence and decisiveness.
  • Give your best to every situation.

We take full responsibility for everything we do, from start to finish, embracing challenges, accountability, continuous improvement, and forward thinking.

Behaviours:

  • Own every aspect of your work, from decisions to outcomes, whether they are positive or negative.
  • Never pass the buck.
  • Prioritise personal and professional development to improve skills and knowledge.
  • Focus on finding solutions rather than dwelling on the past or personal differences.
  • See things through to completion.

We Are Enthusiastic and Unique

By embracing everyone’s distinct characteristics and strengths, we foster a vibrant and inclusive workplace.

Behaviours:

  • Be inclusive and respectful to everyone, creating an environment where people are heard and valued.
  • Recognise and celebrate everyone’s unique contributions.
  • Maintain a balanced ego and be self-aware of your strengths and limitations.
  • Don’t take yourself too seriously or “catch the sulks”.
  • Have fun.

Our ingenuity and initiative are the source of our vigorous growth and development.

We are responsible for the results of our work and accountable for our impact on the rest of the team.

We are independent, resourceful individuals who own our work with the highest integrity.

We Are Stronger Together

Our strength lies in our unity, where everyone contributes and shares in our success, with our actions fostering trust in each other.

Behaviours:

  • Care about each other and have each other’s back.
  • Work together and hold each other accountable.
  • Share your knowledge, skills, and resources to benefit each other and the business.
  • Trust in each other and act in ways that reinforce confidence in each other.
  • Offer and receive timely, honest, and constructive feedback to support growth and improvement.

We continuously strive to do the right thing, acting with integrity and upholding the highest professional standards in all interactions.

Behaviours:

  • Act with honesty, sincerity, and openness.
  • Ensure consistency between what you say and what you do.
  • Build a reputation of reliability and trustworthiness with colleagues and clients.
  • Don’t engage in unethical behaviours, no matter the cost.
  • Do the right thing, even when no one is watching.