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Our business is built by great people, for great people

We are about Talent - finding you, attracting you, challenging you, growing you, recognising you, and keeping you as part of the Team for many years to come

Be part of a great team

Our purpose is to create certainty so that you can be bold. We live our purpose in everything we do -  be it tech development, client engagement, or CX leadership. Creating a reliable foundation so that everyone who experiences Smoke CI is empowered to do more - be it winning market share, delighting customers, or building long meaningful careers.

As a Smoke CI employee, you will be part of a company whose mission is clear—to enable organisations and people all over the world to reach greater heights. From banking to insurance to healthcare, we’re at the forefront of the CX revolution.

People

Current vacancies

SDR

Always wanted to work at a values-led company that puts people and culture front and centre? Are you ready for a job that rewards your passion for learning with opportunities to grow your skills? Do you love the thrill of the chase and closing a sale?

Not only will you be helping Smoke Customer Intelligence hit our aggressive growth goals, but you will also be unlocking an opportunity to work with some of the world’s most exciting and dynamic companies in the UK, Europe, and the United States.

This could be exactly the role you are looking for.

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Product Analyst

We are looking for a passionate product analyst who loves providing clarity to development teams. The candidate will keep on digging and documenting until all the requirements and design elements are known and logged.

We want you to use those brilliant talents of yours to help make magical software that blows our clients’ hair back…and have fun while doing it of course! This position is responsible for ensuring the quality and integrity of our software design and enhance our incredible software, Eyerys’, capability..

This could be exactly the role you are looking for.

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Customer Success Manager

We are looking for a technically savvy Client Success Manager, who possesses a strong drive for results and has a passion for technology and Client Experience (CX).

You’ll be managing several our average sized client accounts – assisting with Eyerys (survey creation, reporting, training), providing insights to clients, improving client experience through product and CX support, handle client compliments, complaints, and requests, which would lead to client retention, renewals and expansion.

This could be exactly the role you are looking for.

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People2

We're growing - fast

It’s more like hypergrowth mode where teams and individuals within the company own their successes (and failures) and work together to deliver to the highest level within a constantly changing environment. This means that we thrive on initiative, generate solutions, and crave victory in everything we do, every day. Our clients make us tick. Where there is complexity, we create ease.

We are more than co-workers - we are a professional team. This also means that our employees are unique, bringing diverse insights and experiences together. We have honour and conduct our business to the highest possible standards. We continuously hone our individual crafts so that we show up every day better than we were yesterday.

Building our technology

What is Eyerys? Whew! We’re so glad you asked! Firstly, Eyerys is pronounced “iris” as in your “inner eye” – easy huh?

This eye-popping, award-winning software platform that the super bright geniuses here craft and mould each day is the magical system. It asks the little guy how well the big guy is treating him using a survey on just about any platform or thingy you can think of. More than any other survey platform in the world. True story.

If Agile, Scrum, DevOps, Test Driven Development, code coverage, microservices, unit tests, mongoDB, “keep it DRY!”, “can you put that in rabbit?”, “rubber ducking”, “bazinga!” and “cache everything” gets you hot under the collar, then you’re in the right company. We continually push ourselves to create code that Robert Cecil Martin would be proud of!

Eyerys