Customer Experience lessons from Virgin Group
Read MoreLearn from McDonald’s success when it comes to customer experience
There was a stage when McDonald’s clients’ satisfaction was on the decline. After two consecutive years of weakening scores, they focused on customer...
Read MoreWhat’s your customer care strategy? Follow Mr Lawn’s example!
Every business should have a customer care strategy. Surprisingly, most of the businesses we encounter don’t. When problems or complaints arise, as...
Read MoreCustomer satisfaction wars
Customer satisfaction has become absolutely essential in achieving business objectives as it provides a metric against which to measure and improve...
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