2 min read
Beverley Dormer: 15 August 2023
In the ever-evolving world of technology, new and exciting avenues emerge for businesses to gather valuable insights through the Voice of the...
8 min read
Beverley Dormer: 09 August 2023
In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the...
3 min read
Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of...
3 min read
Andrew Cook: 25 June 2018
Customer Experience lessons from Virgin Group
2 min read
Andrew Cook: 31 October 2014
Every business should have a customer care strategy. Surprisingly, most of the businesses we encounter don’t. When problems or complaints arise, as...
2 min read
Andrew Cook: 19 September 2014
Customer satisfaction has become absolutely essential in achieving business objectives as it provides a metric against which to measure and improve...
