3 min read
7 Reasons to Add Telephonic Interviews into Your CX Programme.
In customer experience today, “listening” has become synonymous with “measuring.” We gather feedback at breakneck...
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The Cost of Poor Feedback Management: Why VOC Matters
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Effective feedback management is the cornerstone of exceptional customer experience (CX). When businesses neglect...
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What the Easter Bunny Can Teach Us About Customer Experience
Apr 17, 2025 by Smoke Customer Intelligence
When you think about great customer experience (CX), the Easter Bunny probably isn’t the first expert that comes to...
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How Eyerys Reporting Helps You Drive CX Improvements
Apr 8, 2025 by Smoke Customer Intelligence
When your customers are driven by their feelings, actionable insights are the key to retention. However, the challenge...