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Lessons from the Grinch
Before the year wraps up, let’s take a moment to reflect on one of Christmas’s most timeless stories, The Grinch Who...
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SmokeCI Announces Ruan Prinsloo as Chief Technology Officer
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[Johannesburg, November 2025] – Smoke CI, a leader in Customer Experience solutions, is pleased to announce the...
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From Clutter to Clarity: Your CX Spring Reset
Smoke Customer Intelligence: Sep 1, 2025
Spring is the season of fresh starts, a time to declutter, reset, and make space for what truly matters. While most of...
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What the Data Really Says: 6 CX Myths South African Consumers Debunked
Smoke Customer Intelligence: Jul 28, 2025
Why your assumptions might be costing you loyalty, and what to do instead If you’re still designing your CX strategy...