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Up Your Net Promoter Score, Up Your Bottom Line
The rule of thumb in advertising when it comes to accessing the success of a TV commercial or any other radio, print or outdoor campaign is quite...
2 min read
The rule of thumb in advertising when it comes to accessing the success of a TV commercial or any other radio, print or outdoor campaign is quite...
2 min read
Business, like life, can be messy. A one-size-fits-all approach to your customer-centricity solutions in today’s fast-paced and demanding business...
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Measuring customer satisfaction can help you reduce the number of unhappy customers. This is particularly vital when you consider 1st Financial...
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As business shifts focus from big data to data analytics, we’re starting to find that more businesses are benefiting from the value that can be...
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American author Ernest Hemingway once said, “When people talk, listen completely. Most people never listen.” It is good, practical advice that...
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Did you know that in the time it took you to read this sentence over 204 million emails had been sent around the world? It is a statistic that both...
3 min read
Survey. It’s a word that often evokes a shrug and a “meh” from customers. Another company, another survey. What’s the point?
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Customer experience management. It sounds so simple on paper, but there is just one variable that’s difficult to control: the people.