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VOC for Contact Centers (2)

Red arrow representing the bottom line

2 min read

Up Your Net Promoter Score, Up Your Bottom Line

The rule of thumb in advertising when it comes to accessing the success of a TV commercial or any other radio, print or outdoor campaign is quite...

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Customer rating their experience

2 min read

Building customer-centricity solutions through adaptable software

Business, like life, can be messy. A one-size-fits-all approach to your customer-centricity solutions in today’s fast-paced and demanding business...

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blog_measuring_customer_satisfaction_churn_rate

2 min read

Why measuring customer satisfaction is vital to reduce the churn rate

Measuring customer satisfaction can help you reduce the number of unhappy customers. This is particularly vital when you consider 1st Financial...

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Email Survey

2 min read

Using email surveys for business analytics

As business shifts focus from big data to data analytics, we’re starting to find that more businesses are benefiting from the value that can be...

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Woman listening to customer on the phone

2 min read

All listen and all action – the voice of the customer

American author Ernest Hemingway once said, “When people talk, listen completely. Most people never listen.” It is good, practical advice that...

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Too many emails

2 min read

Is email feedback the perfect survey choice?

Did you know that in the time it took you to read this sentence over 204 million emails had been sent around the world? It is a statistic that both...

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Woman completing a survey on their phone

3 min read

Survey – from meh to magic

Survey. It’s a word that often evokes a shrug and a “meh” from customers. Another company, another survey. What’s the point?

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Team working together

2 min read

Customer experience management: are your employees playing ball?

Customer experience management. It sounds so simple on paper, but there is just one variable that’s difficult to control: the people.

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