Terms of Use
(General terms for any visitors using this web site)

Version number: 1.0

Introduction. These are the general terms of the relationship between you (web site visitor) and us (web site owner). The terms cover all use of this web site. You agree to the terms by visiting and using this web site.


Definitions. The words in bold below have the following meanings:

• terms includes these general terms and any other relevant terms, conditions, policies, disclaimers, authorities and notices agreed between you and us, for example terms that apply to a specific section of this web site

• we, us or our refers to Smoke Customer Intelligence (Pty) Ltd trading as Smoke Customer Intelligence, the owner of the web site. It includes our officers, agents, employees, owners, co-branders and associates where these terms limit or exclude our liability.

• you or your refers to any visitor to this web site, including any other person, web site, business or agent (including any virtual or robotic agent) associated with the visitor.

Conflict. If the meaning of any general term conflicts with any other relevant specific term, the specific term will apply. Specific terms apply to a specific section of the web site or have been specifically agreed between you and us.

Use of this website

Licence. We grant you a limited licence to use this web site on these terms. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this web site in a way these terms do not allow.

Breach. If you breach any of the terms or infringe any other person’s rights (including copyright), we may cancel your licence, block you from using the web site, claim specific performance or damages against you and take any other steps the law allows, without affecting our rights.

Framing. You may not frame this web site or any of its pages.

Linking. You may only link to the home page of this web site at https://www.smokeci.com/. You may not deep link (link to any other page) or link in any way that could suggest that we endorse or support you, or that you have any rights in our web site or intellectual property.

Virtual agents. You may not use any technology (including spiders, crawlers, bots and similar virtual agents) to search or gain any information from this web site.

Your capacity

You promise that you may visit this web site and agree to the terms because you are:

• are at least 18 (or regarded as legally adult), and have the legal right and capacity to do so; or

• are not 18 yet, but have permission from your parent (or legal guardian) to do so.

You promise that will give only accurate information to us and this web site.

Intellectual Property

Ownership. We own this website and (together with any licensors) own all content and other rights in it, including all intellectual property rights such as copyright and patent rights. All moral rights are reserved.

Trade marks. You may not any trade mark, trade name, brand or logo on this web site or related marketing material without first getting the owner’s written permission.

Restrictions. Unless we expressly allow it, this web site may not be:

• copied, modified or used to make derivative works;

• transferred, distributed, decompiled or reverse engineered, or

• rented, leased, loaned, sold or assigned;

Important Disclaimers and Limits to our Liability

You use this web site at your own risk. We provide the web site ‘as is’. We do not give any express or implied warranty or make any other promise about this web site. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defect, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.

You indemnify us. You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this web site.

Faults. We will do our best to fix any fault in this web site as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the web site.

Direct damages limited. If the previous clause does not apply for any reason, our maximum liability to you for all claims for direct damages is R100. This limit applies whether a claim is based on contract, delict (tort) or any other legal cause of action.

No liability for indirect damages. We will never be responsible for any indirect or consequential damages or losses, even if we should have foreseen them. These may include any loss of profit, loss of goodwill, loss of use or damages related to lost or damaged data.

Other web site. We are not responsible for anyone else’s web site.


Entire agreement. The terms are the entire agreement between you and us for using this web site.

Changes to web site. We may change or stop publishing this web site without notice and will not be responsible for any consequences.

Changes to terms. We may change the terms by placing a notice on this web site. If you do not agree with the change, you must stop using this web site or the changed terms will apply to you.

Facts about web site. If an administrator of this web site signs a letter confirming any fact related to the web site, that letter is conclusive proof of its contents. These may include the version of the terms that apply to any dispute, or what content or functions the web site had at a particular time or date.

Waiver. We do not ever waive (give up) our rights, even if we allow you any favour or extension of time, or we delay enforcing our rights against you.

Severability. Any term that is invalid, illegal or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.

Law and jurisdiction. South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.