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Unlock the power of customer feedback
Gather and use real-time Voice of the Customer data across your business with a feedback platform that is trusted by businesses across the world.
The Experience of Entertainment
As Africa’s leading entertainment company, our customer deeply understands the value that customer experience plays in their success.
Our solution helped our customer exceed 80% satisfaction, decrease customer churn, increase their NPS score by 7 points, and improve inbound contact centre performance.
Multi-touchpoint VoC
As Africa’s biggest lender by assets, our client holds the ambition of being the leading financial service provider in Africa, through a focus on CX.
Using Eyerys within their contact centre and branch network helped the bank obtain real-time feedback from almost 100 000 clients monthly and manage engagements effectively.
The ROI of VoC
As Africa’s biggest Mobile network, our client operates in a highly competitive and homogenous industry where CX is the leading creator of customer loyalty.
Through our partnership, the organisation was able to improve first call resolution by 8%, decrease costs by $4million, and enhance customer satisfaction across their business.
