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Surveys for the success of your organisation

Smoke CI makes EE and CI easy with our world-class omni-channel survey software. 

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Change your customer experience for the better

Use real-time customer or employee feedback across your business with the platform that is trusted by businesses across the world. 

 Smoke CI’s Customer Experience and Employee Experience software is trusted by business across the world. 

We supply an omni-channel, real time and easy to implement solution for Contact Centers, Employee Engagement, and Customer Journey.

Smoke CI is a trusted Genesys AppFoundary partner, and are Avaya and Genesys compatible. 

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Everything you need for your Employee Engagement Programme

An engaged workforce makes better decisions, is more productive, and performs better, thus leading to increased levels of customer satisfaction.

Improved employee experience positively impacts staff members, teams, and overall business success.

Trust Smoke CI for employee engagement that drives performance.

From regular relationship studies to gauge employee health to real-time transaction-based feedback, employee experience requires a multi-faceted approach in order to help you understand and manage the employee experience.

 

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A solution that works for your business

Contact Centre

Your contact centre is your biggest touchpoint, requiring omni-channel feedback from your clients to help you make changes.

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Employee Engagement

Regular employee feedback helps you measure and improve engagement metrics at every stage of the employee lifecycle.

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Customer Journey Survey

Every time your customer interacts with you, you have the opportunity gather feedback to help you understand and delight them.

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Feedback technology for your whole business

When all your feedback data is in one place, it's easier to manage and your analytics come alive.

Eyerys is an omni-channel, real-time platform that helps you to gather customer and employee  feedback from across your business. Forget multiple systems and merging spreadsheets - with Eyerys your data is all in one place.

What are you waiting for - check it out.

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