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Improve performance with VoC data

Your customers interact and transact through your contact centre every day. This operation has the single biggest impact on customer experience in your business, and understanding feedback has a tactical and strategic impact.

We offer a ready-to-go VoC measurement toolkit suited to any contact centre environment seeking to measure performance, process, and overall customer experience through the Voice of the Customer.

  • Ready-to-go VoC solution that measures what matters
  • Real-time surveys
  • An escalation process configured to your organisation hierarchy
  • Manage your agent performance
  • Omni-channel surveys to suit your customers' communication preference
  • Reports for every level of your organisation
Contact Centre
Contact Centre VOC

Eyerys works with your telephony platform to make VoC easy and data-rich

Gathering customer feedback is essentially a data-gathering exercise and, in order to be effective, the process should seamlessly integrate into your telephony environment, support all channels of customer engagement, and enable real-time data collection.

Working with your telephony platform makes triggering feedback surveys seamless. This means that as the owner of the contact centre VoC programme, you can focus on the results of the data, and not the collection mechanism. Eyerys is deeply integrated into leading telephony platforms and works well with most SIP-based cloud platforms.

Discover how our pricing works for your contact centre

Feature-rich contact centre solution

Contact centre feedback needs to work for your unique environment to help you understand the customer service your team delivers, easily, and cost-effectively.

OMNI-CHANNEL SURVEYS

Get great response rates across all channels including IVR, email, webchat, SMS, and social using Eyerys.

AUTOMATIC ESCALATIONS

Workflow functionality allows you to manage low scores and recover, seamlessly from one system.

CLOSE-LOOP FEEDBACK

Close the loop by contacting low scoring customers to rectify the issue all within one system, so no customer is left behind.

REAL-TIME REPORTS & METRICS

Receive feedback data within minutes and take immediate action on the information to resolve issues.

ROLE-BASED REPORTING

Flexible reports show CX per role or interaction or both. Everybody sees relevant information as they need it.

INTUITIVE DASHBOARDS

Business intelligence provides you with accessible, valuable, and actionable insights into the impact of Customer Experience.

COMPLETE TOOLBOX TO GET YOU STARTED

We have taken the heavy lifting out of VoC. Our pre-designed surveys, reports, and workflows mean you can start today.

EASY DEPLOYMENT INTO YOUR WORLD

Our platform deploys easily into all major contact centre solutions, either in the Cloud or on-site.

The ROI of operationalising contact centre VoC

Thanks to a partnership with Smoke Customer Intelligence, the organisation was able to improve first call resolution by 8%, decrease costs by $4 million, and enhance customer satisfaction.

As they contemplate a future full of digital disruption, Smoke CI continues to partner with them in a process to embed CX throughout their customer journey so that an omnichannel approach to VoC is enabled, managed, and delivers organisation-wide results.

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