9,000,000
SURVERYS DISTRIBUTED MONTHLY
15,300
AGENTS SUPPORTED
130,000
CUSTOMERS ENGAGED

What we offer Contact centres

MULTI-CHANNEL
MULTI-CHANNEL

Get great response rates across the all channels including IVR, email, webchat, sms & social using Eyerys.

AUTOMATED ESCALATIONS
AUTOMATED ESCALATIONS

Our escalation and workflow functionality allows you to manage low scores and recover, automatically and seamlessly from one system

CLOSE LOOP FEEDBACK
CLOSE LOOP FEEDBACK

Close the loop by contacting low scoring customers to rectify the issue all within one system, so no customer is left behind.

REAL-TIME METRICS
REAL-TIME METRICS

Receive feedback data within minutes and take immediate action on the information to resolve issues.

ROLE-BASED REPORTING
ROLE-BASED REPORTING

Flexible reports show CX per role or interaction, or both. Everybody sees relevant information as they need it,

INTUITIVE DASHBOARDS
INTUITIVE DASHBOARDS

Eyerys Business Intelligence provides you accessible, valuable and actionable insights into the impact of Customer Experience.

COMPLETE TOOLBOX
COMPLETE TOOLBOX

We have taken the heavy lifting out of VoC. Our pre-designed surveys, reports and workflows mean you can start today.

EASY DEPLOYMENT
EASY DEPLOYMENT

Our platform deploys easily into all major contact center solutions, CRM and customer management systems via the Cloud or on-site.

NATIVE INTEGRATION WITH LEADING TELEPHONY SYSTEMS