WHO NEEDS OUR SOLUTIONS?

cONTACT cENTERS THAT WANT TO HEAR THE VOICE OF THE CUSTOMER.

Eyerys is a Voice of the Customer platform that has been designed with Contact Centers in mind. All important metrics are measured, key drivers are enabled and performance is enhanced.

We understand that the needs of each individual differ, and so we have created dashboards that show each person exactly what they need to know.

We understand Contact Centers.

10000
SURVERYS DISTRIBUTED MONTHLY
1000
AGENTS SUPPORTED
10000
CUSTOMERS ENGAGED

What we offer Contact centres

Multi-channel

Get great response rates across the all channels including IVR, email, webchat, sms & social using Eyerys.

Close-loop-feedback

close loop feedback

Close the loop by contacting low scoring customers to rectify the issue all within one system, so no customer is left behind.

Role-based-reporting

role-based reporting

Flexible reports show CX per role or interaction, or both. Everybody sees relevant information as they need it,

VOC-Toolbox

Complete toolbox

We have taken the heavy lifting out of VoC. Our pre-designed surveys, reports and workflows mean you can start today.

Automatic-VOC-escalation

automated escalations

Our escalation and workflow functionality allows you to manage low scores and recover, automatically and seamlessly from one system

Realtime-feedback

Real-time metrics

Receive feedback data within minutes and take immediate action on the information to resolve issues.

intuitve-reporting

intuitive dashboards

Eyerys Business Intelligence provides you accessible, valuable and actionable insights into the impact of Customer Experience.

Easy-Deployment

easy deployment

Our platform deploys easily into all major contact center solutions, CRM and customer management systems via the Cloud or on-site.

NATIVE INTEGRATION WITH LEADING TELEPHONY SYSTEMS

OUR CUSTOMER STORIES

THE EXPERIENCE OF ENTERTAINMENT

Delivering improved CSAT, increased FCR and more profit for Africa’s leading entertainment provider.