WHO NEEDS OUR SOLUTIONS?
cONTACT cENTERS THAT WANT TO HEAR THE VOICE OF THE CUSTOMER.
Eyerys is a Voice of the Customer platform that has been designed with Contact Centers in mind. All important metrics are measured, key drivers are enabled and performance is enhanced.
We understand that the needs of each individual differ, and so we have created dashboards that show each person exactly what they need to know.
We understand Contact Centers.
What we offer Contact centres
Get great response rates across the all channels including IVR, email, webchat, sms & social using Eyerys.
close loop feedback
Close the loop by contacting low scoring customers to rectify the issue all within one system, so no customer is left behind.
Flexible reports show CX per role or interaction, or both. Everybody sees relevant information as they need it,
We have taken the heavy lifting out of VoC. Our pre-designed surveys, reports and workflows mean you can start today.
Our escalation and workflow functionality allows you to manage low scores and recover, automatically and seamlessly from one system
Receive feedback data within minutes and take immediate action on the information to resolve issues.
Eyerys Business Intelligence provides you accessible, valuable and actionable insights into the impact of Customer Experience.
Our platform deploys easily into all major contact center solutions, CRM and customer management systems via the Cloud or on-site.
NATIVE INTEGRATION WITH LEADING TELEPHONY SYSTEMS
OUR CUSTOMER STORIES
THE EXPERIENCE OF ENTERTAINMENT
Delivering improved CSAT, increased FCR and more profit for Africa’s leading entertainment provider.