wHAT DOES OUR TECHNOLOGY PLATFORM DO?

sEAMLESSLY GATHER, INTERPRET & MANAGE THE VOICE OF YOUR CUSTOMER.

Eyerys is a Voice of the Customer platform that has been designed with the end user in mind. All important metrics are measured, key drivers are enabled and performance is enhanced.

We understand that new tech can be daunting to we have built a best-in-class platform that can be implemented without any of the hassle usually associated with a new system.

Easy. Intuitive. Effective.

LEADING TECH WORKING FOR YOU

Eyerys is the core of our business.

Eyerys gives you the tools to listen to and understand your customers. Make it easy for your customers to give you feedback however, wherever, and in whatever form they prefer to do so. Tie feedback to a specific interaction, touchpoint, process and staff member and use it to empower and improve your customer experience.

Eyerys - a VOC technology Platform

What eYERYS OFFERS

eASY TO USE INTERFACE

Eyerys is designed with the user in mind. It is a contained platform that is easy to set up, customize and implement straight into your existing technology infrastructure.

Automatic-VOC-escalation

escalations

Automatic workflow functionality allows you to manage low scores and recover, automatically and seamlessly from one system.

Multi-channel

Eyerys works across communication channels (IVR, SMS, email, social, webchat) , gathering VOC data from where your customers are.

Role-based-reporting

role-based reporting

Flexible reports show CX per role or interaction, or both. Everybody sees information relevant to them as they need to see it.

Realtime-feedback

Real-time metrics

Receive Voice of the Customer feedback data within minutes and take immediate action on the information to identify and resolve issues.

intuitve-reporting

Business Intelligence

Eyerys Business Intelligence provides you accessible, valuable and actionable insights into the impact of Customer Experience.

Close-loop-feedback

close loop feedback

Close the loop by contacting low scoring customers to rectify the issue, capturing reasons and resolutions all within one system, so no customer is left behind.

VOC-Toolbox

Complete toolbox

We have taken the heavy lifting out of VoC. The pre-designed surveys, reports and workflows in Eyerys mean you can start today.

IT'S NOT JUST FOR CX EVANGELISTS

YOUR IT TEAM WILL LOVE EYERYS

Secure & Compliant

Eyerys is a 100% secure data collection platform, as well as being compliant to all relevant legislation and technical best practice.

flexible deployment

Our platform deploys easily into all major contact center solutions, CRM and customer management systems via the Cloud or on-site.

Role-based-reporting

Enterprise solution

Eyerys scales easily and is ready to be deployed into large organizations. There is no limit to the number of surveys it can process.

NATIVE INTEGRATION WITH LEADING TELEPHONY SYSTEMS

TEST IT OUT

oNCE YOU'VE GONE EYERYS, YOU WILL NEVER LOOK BACK

Our revolutionary software, Eyerys, helps you spot pain points and weak links that are damaging the customer experience. Take the next step and proactively respond to insights that will increase customer loyalty, advocacy and profitability.