Eyerys is the core of our business.
Eyerys gives you the tools to listen to and understand your customers. Make it easy for your customers to give you feedback however, wherever, and in whatever form they prefer to do so. Tie feedback to a specific interaction, touchpoint, process and staff member and use it to empower and improve your customer experience.
Eyerys is designed with the user in mind. It is a contained platform that is easy to set up, customize and implement straight into your existing technology infrastructure.
Eyerys works across communication channels (IVR, SMS, email, social, webchat) , gathering VOC data from where your customers are.
Receive Voice of the Customer feedback data within minutes and take immediate action on the information to identify and resolve issues.
Close the loop by contacting low scoring customers to rectify the issue, capturing reasons and resolutions all within one system, so no customer is left behind.
Automatic workflow functionality allows you to manage low scores and recover, automatically and seamlessly from one system.
Flexible reports show CX per role or interaction, or both. Everybody sees information relevant to them as they need to see it.
Eyerys Business Intelligence provides you accessible, valuable and actionable insights into the impact of Customer Experience.
We have taken the heavy lifting out of VoC. The pre-designed surveys, reports and workflows in Eyerys mean you can start today.
Eyerys is a 100% secure data collection platform, as well as being compliant to all relevant legislation and technical best practice.
Our platform deploys easily into all major contact center solutions, CRM and customer management systems via the Cloud or on-site.
Eyerys scales easily and is ready to be deployed into large organizations. There is no limit to the number of surveys it can process.