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Is Your Customer Experience Programme Stuck in the Dark Ages?
Digital transformation isn’t a buzzword anymore it’s an imperative. Ask yourself: Is your Customer Experience (CX) program keeping pace? As a CX...
2 min read
Digital transformation isn’t a buzzword anymore it’s an imperative. Ask yourself: Is your Customer Experience (CX) program keeping pace? As a CX...
1 min read
A brand promise is so much more than just business goals or a list of value propositions, it’s a fundamental declaration of what customers can...
1 min read
As we embrace the fresh start of 2024, post-Festive Holidays, it's the perfect opportunity to rejuvenate our skill set. Remember our popular list of...
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In today's fiercely competitive business landscape, understanding and improving the customer experience is paramount.
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Our 2022-2023 Global NPS Benchmark study is now available for download. In this edition, we've thoroughly examined the NPS benchmark (the likelihood...
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What does CX and EE have to do with ROI when it comes down to your NPS and CSAT scores? …. If you’ve followed that sentence, well done, but I’ve a...
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I had a teacher who was obsessed with comparing apples to apples. “You can’t compare oranges to apples”, “let's compare apples with apples”, “You...
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We are so proud to have received two High Performer Badges in G2’s Fall 2023 performance index, for the sixth time running.
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For as long as there are devices and preferences between them, the argument for embedding the first survey question in an email versus including a...
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In an age where the world shrinks daily, driven by technology, remote work, and seamless communication, businesses are leaping into global markets....
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Barbara Blackburn was a clerical worker and typing virtuoso, who still holds the record for typing after her death in 2008 with 212 words per minute...
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In the ever-evolving world of technology, new and exciting avenues emerge for businesses to gather valuable insights through the Voice of the...
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Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...
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Everyone loves a benchmark, so we scoured the internet (and chatted to some AI) to find NPS scores for banks across the world to use as yardsticks...
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In today's digital world, providing an exceptional customer experience is a key differentiator for companies in the financial services industry,...
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Emotional CX, also known as emotional customer experience, is the latest trend in the we are covering in our trend series. It refers to the positive...
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The UK is a diverse country with a range of different generations living in housing association properties. Each generation has their own set of...
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Omnichannel CX has been a buzzword in the customer experience industry for years, and for good reason. In today's digital age, customers expect a...
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Resident feedback is crucial to the success of housing associations in the UK. It helps housing associations to understand their residents’ needs,...
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In the next part of our trend series, we explore the impact of trust and privacy on Customer Experience Management and what businesses can do to...